Not too long ago it was okay for the founding business person to hide behind their business brand and not be known to the public.
This is because at that time the consumer didn’t care about you the owner or director, we didn’t expect you to care about the customer; we didn’t expect you to provide anything more than a product or service.
This was the old way of doing business and as sad as it is, some businesses are still operating under this cold shady theory.
However, today there is a new way to do business, one where the business owner of a company is in the front lines to find out what the customers want, interacting with them and providing something more than just a product or service.
This is the person that a customer wants to buy from, a real person who lets them know that they care, and they acknowledge us as more of a friend then just a number who puts money in their pocket every time they buy something!
This is why if you are the Owner, Director or Founder, etc… of your business you need to find a way to become the face of your business!
Here are three reasons why customers want you to become the face of the business.
1. The customer wants to buy from someone they know
It’s a fact that most consumers would rather buy for someone they know because it provides security of the purchase. So having real face to a business will help individuals trust you and your business. They will feel like they already know you and that they are dealing with a real person, that has the power to do something and someone who cares about them!
2. The customer wants to be able to hold someone accountable
Your customers want to be able to track you down if there is a problem. The customer wants to be able to communicate within multiple ways through the reach of email, twitter, Facebook, Skype so they can get what they want now.
3. The customer likes to deal with the boss
Since the customer wants answers now and is able to get them now, the person in charge better be using the social platforms to get the customers a response now, otherwise they will go somewhere else because I bet your competitor will be able to please your customer misfortunes to deliver answers they want and make themselves available.
Here is why you, the entrepreneur, needs to be so connected and interactive because you are the person a consumer wants the answer from because the answer you provide should be the right one.
Two simple ways to begin being the face of your business
• The power of images
Find a way to place your face anywhere you can that is business appropriate. Start with your website. Don’t just be on the about us page of your site, be on the home page. That is where viewers of your website want to be able to find you and know who is running the show.
Have pictures of your interactions with co-workers and customers from events than share the spotlight and use social media to tag and show those individuals in the pictures, this is a great way to connect.
• Use the power of video
Video is quickly becoming more and more popular for businesses to use because it shows the real you. Within a couple of seconds of watching a video of you, we can see if you are passionate, knowledgeable, and caring or if you are someone who is putting on a show and is not being genuine.
Please, if you are going to do video don’t fake who you are and if video is not your thing then don’t do it. Be the face of your business through pictures and image, do what best suits you!
This post was inspired by a post from Online Marketing Today- become the face of your business to succeed.