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	<title>SEARCH CLINIC &#187; Top Tips</title>
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		<title>Reinforce the positive, don&#8217;t focus on the negative</title>
		<link>http://www.searchclinic.org/2010/11/reinforce-the-positive-dont-focus-on-the-negative.htm</link>
		<comments>http://www.searchclinic.org/2010/11/reinforce-the-positive-dont-focus-on-the-negative.htm#comments</comments>
		<pubDate>Fri, 19 Nov 2010 10:13:48 +0000</pubDate>
		<dc:creator>Dr Search- Principal Consultant at the Search Clinic</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Dr Search]]></category>
		<category><![CDATA[Search Clinic]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Top Tips]]></category>

		<guid isPermaLink="false">http://www.searchclinic.org/?p=1039</guid>
		<description><![CDATA[Today being a Friday- Dr Search suggests that you focus on developing a positive behaviour by ignoring the easier negative option. Conversely, does a failure set you on a path to more failure? This question may seem philosophical or even paradoxical, but in fact I think it gets to the heart of why some people [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Today being a Friday- Dr Search suggests that you focus on developing a positive behaviour by ignoring the easier negative option.</strong><br />
<a href="http://www.searchclinic.org/wp-content/uploads/2010/11/smiling-white-teeth.jpg"><img class="aligncenter size-full wp-image-1040" title="Reinforce the positive, don't focus on the negative" src="http://www.searchclinic.org/wp-content/uploads/2010/11/smiling-white-teeth.jpg" alt="Reinforce the positive, don't focus on the negative" width="160" height="106" /></a>Conversely, does a failure set you on a path to more failure?</p>
<p>This question may seem philosophical or even paradoxical, but in fact I think it gets to the heart of why some people succeed and others don&#8217;t. We can choose to create cycles that move us up or endure cycles that drag us down.</p>
<p>A sales call is going poorly because the prospect doesn&#8217;t perceive the salesperson is confident. He or she responds by becoming even less confident. Ergo, No Sale.</p>
<p><strong>A mistake is made. The stakes go up. Rattled, another mistake is made, and then again, and again- until complete failure occurs&#8230;</strong></p>
<p>James Bond is a hero because the tougher the world got, the cooler he got. Sir Alex Ferguson doesn&#8217;t endure the pressure of his team&#8217;s performance, he thrives on it.</p>
<p>If being a little behind creates self pressure that leads to stress and then errors, it&#8217;s no wonder you frequently end up a lot behind.</p>
<p>If the way you manage your brand inevitably leads to a ceaseless race to the bottom, it&#8217;s no wonder that you are struggling.</p>
<p><strong>A small bump gets magnified and repeated until it totally overwhelms.</strong></p>
<p>Customer service falls apart when mutual escalation or non-understanding sets in. Management falls apart when power struggles or miscommunications escalate.</p>
<p>Someone who gets better whenever he or she fails will always outperform someone who responds to failure by getting worse.</p>
<p><strong>This isn&#8217;t something in your DNA, it&#8217;s something you can learn or unlearn.</strong></p>
<p>The appropriate response is not to try harder, to bear down and grind it out.</p>
<p>The response that works is to understand the nature of the cycle and to change it from the start.</p>
<p>You must not fight the cycle, you must transform it into a different cycle altogether.</p>
<p><strong>It&#8217;s may be a lot of work, but less work than failing.</strong><br />
<a href="http://www.drsearch.eu/"><br />
Dr Search</a> hopes that this post has raised your mental attitude and wishes that you enjoy the rest of the week!</p>

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		<title>How to Maximise your Pay Per Click (PPC) ROI pt7 video 4mins 2 secs</title>
		<link>http://www.searchclinic.org/2010/07/how-to-maximise-your-pay-per-click-ppc-roi-pt7-video-4mins-2-secs.htm</link>
		<comments>http://www.searchclinic.org/2010/07/how-to-maximise-your-pay-per-click-ppc-roi-pt7-video-4mins-2-secs.htm#comments</comments>
		<pubDate>Thu, 08 Jul 2010 05:41:42 +0000</pubDate>
		<dc:creator>Dr Search- Principal Consultant at the Search Clinic</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Adwords]]></category>
		<category><![CDATA[Dr Search]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Pay Per Click Marketing]]></category>
		<category><![CDATA[PPC]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Search Clinic]]></category>
		<category><![CDATA[Top Tips]]></category>
		<category><![CDATA[Video Marketing]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.searchclinic.org/?p=638</guid>
		<description><![CDATA[This video explains how to maximise your Pay Per Click (PPC) ROI with examples of Google&#8217;s AdWords PPC matching requirements to target your budget effectively- broad, exact and negative keyword bidding phrases are the key to saving your wallet from taking a battering. I have saved one client 93% of his Adwords budget- and he&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p><strong>This video explains how to maximise your Pay Per Click (PPC) ROI with examples of Google&#8217;s AdWords PPC matching requirements to target your budget effectively- broad, exact and negative keyword bidding phrases are the key to saving your wallet from taking a battering. <a href="http://www.searchclinic.org/wp-content/uploads/2010/07/You-Tube-logo2.jpg"><img class="aligncenter size-full wp-image-639" title="How to Maximise your Pay Per Click (PPC) ROI pt7 video 4mins 2 secs" src="http://www.searchclinic.org/wp-content/uploads/2010/07/You-Tube-logo2.jpg" alt="How to Maximise your Pay Per Click (PPC) ROI pt7 video 4mins 2 secs" width="125" height="94" /></a>I have saved one client 93% of his Adwords budget- and he&#8217;s still getting the same amount of traffic. The only loser is Google.</strong><br />
<object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="344" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/kJCCkhM29is&amp;hl=en&amp;fs=1" /><param name="allowfullscreen" value="true" /><embed type="application/x-shockwave-flash" width="425" height="344" src="http://www.youtube.com/v/kJCCkhM29is&amp;hl=en&amp;fs=1" allowscriptaccess="always" allowfullscreen="true"></embed></object><br />
This is the seventh part of 11 videos on how to promote your website using the most cost effective elements of the marketing mix.</p>
<p>This video series was made from the lecture Simon Dye Dr Search the Principal Consultant at the Search Clinic&#8217;s made at the University of Gloucestershire on online marketing to to businesses, professionals including Members of the Chartered Institute of Marketing, Chartered Managers and the Chartered Institute of Personnel and Development and students at the 5th annual Gloucestershire Professionals conference in June 2009.</p>
<p>More than 300 people attended the conference with over 60 attending Dr Search&#8217;s lecture on Online Marketing Tips, Strategies and how to use the most cost effective tools for your online marketing business.</p>
<p>Of the 12 seminars during the day Dr Search received the top rating with 93% of the attendees saying that he was relevant to their needs and 86% of attendees rated the content as highly rated.</p>
<p>Please have a look at the other videos as they become live on the <a href="http://www.youtube.com/user/DrSearchClinic">Search Clinic YouTube Channel</a></p>
<p>Please let me know what you think of the video. Have you found it useful? Was there anything else that you would like to learn about? Please contact <a href="http://www.searchclinic.org/search-clinic-contact.htm">Dr Search</a> by clicking here now.</p>

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		<title>Search Engine Optimisation SEO tips, tools, techniques video guide by Dr Search</title>
		<link>http://www.searchclinic.org/2010/06/search-engine-optimisation-seo-tips-tools-techniques-video-guide-by-dr-search.htm</link>
		<comments>http://www.searchclinic.org/2010/06/search-engine-optimisation-seo-tips-tools-techniques-video-guide-by-dr-search.htm#comments</comments>
		<pubDate>Wed, 09 Jun 2010 14:38:16 +0000</pubDate>
		<dc:creator>Dr Search- Principal Consultant at the Search Clinic</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Dr Search]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Search Clinic]]></category>
		<category><![CDATA[search engine marketing]]></category>
		<category><![CDATA[Search Engine Optimisation]]></category>
		<category><![CDATA[search engines]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Top Tips]]></category>
		<category><![CDATA[Yahoo]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.searchclinic.org/?p=545</guid>
		<description><![CDATA[Search Engine Optimisation SEO tips, tools, tutorials guide and techniques Part 2 YouTube VideosContinuing the series on online marketing today Dr Search publishes his second video on search engine optimisation (SEO) tips explaining organic listings and guiding the pros and cons of organic listing- a long term great value but seldom instant results process. Second [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Search Engine Optimisation SEO tips, tools, tutorials guide and techniques Part 2 YouTube Videos<a href="http://www.searchclinic.org/wp-content/uploads/2010/06/You-Tube-logo.jpg"><img class="aligncenter size-full wp-image-546" title="Search Engine Optimisation SEO tips, tools, techniques video guide by Dr Search" src="http://www.searchclinic.org/wp-content/uploads/2010/06/You-Tube-logo.jpg" alt="Search Engine Optimisation SEO tips, tools, techniques video guide by Dr Search" width="125" height="94" /></a></strong>Continuing the series on online marketing today Dr Search publishes his second video on search engine optimisation (SEO) tips explaining organic listings and guiding the pros and cons of organic listing- a long term great value but seldom instant results process.</p>
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="480" height="385" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/pgc3tnfhP8o&amp;hl=en_US&amp;fs=1&amp;" /><param name="allowfullscreen" value="true" /><embed type="application/x-shockwave-flash" width="480" height="385" src="http://www.youtube.com/v/pgc3tnfhP8o&amp;hl=en_US&amp;fs=1&amp;" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<p><!-- 		@page { margin: 2cm } 		P { margin-bottom: 0.21cm } -->Second part of Dr Search the Principal Consultant at the Search Clinic&#8217;s lecture at the University of Gloucestershire on online marketing to to businesses, professionals and students at the 5th annual Gloucestershire Professionals conference in June 2009.</p>
<p>More than 300 people attended the conference with over 60 attending Dr Search&#8217;s lecture on Online Marketing Tips, Strategies and plan the most cost effective tools for online marketing business.</p>
<p>Of the 12 seminars during the day Dr Search received the top rating with 93% of the attendees saying that he was relevant to their needs and 86% of attendees rated the content as highly rated.</p>
<p>Please let me know what you think of the video. Have you found it useful? Was there anything else that you would like to learn about? Please contact <a href="http://www.searchclinic.org/search-clinic-contact.htm">Dr Search</a> by clicking here now.</p>
<p><strong>Please have a look at the other videos as they become live on the <a href="http://www.youtube.com/user/DrSearchClinic">Search Clinic YouTube Channel</a>.</strong></p>

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		<title>Wall Street regulators spent hours watching porn instead of monitoring crisis</title>
		<link>http://www.searchclinic.org/2010/05/wall-street-regulators-spent-hours-watching-porn-instead-of-monitoring-crisis.htm</link>
		<comments>http://www.searchclinic.org/2010/05/wall-street-regulators-spent-hours-watching-porn-instead-of-monitoring-crisis.htm#comments</comments>
		<pubDate>Wed, 05 May 2010 10:36:47 +0000</pubDate>
		<dc:creator>Dr Search- Principal Consultant at the Search Clinic</dc:creator>
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		<guid isPermaLink="false">http://www.searchclinic.org/?p=430</guid>
		<description><![CDATA[Senior watchdog officials spent hours viewing pornographic material on US government computers when they should have been regulating Wall Street during the worst fiscal crisis since the 1930s. An internal report by the Securities and Exchange Commission concluded that more than 30 officials were investigated for accessing explicit images on work computers – 17 of [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Senior watchdog officials spent hours viewing pornographic material on US government computers when they should have been regulating Wall Street during the worst fiscal crisis since the 1930s.</strong></p>
<p><a href="http://www.searchclinic.org/wp-content/uploads/2010/05/sec-regulators-watching-porn.jpg"><img class="aligncenter size-medium wp-image-431" title="SEC regulators watching porn instead of credit crisis" src="http://www.searchclinic.org/wp-content/uploads/2010/05/sec-regulators-watching-porn-274x300.jpg" alt="SEC regulators watching porn instead of credit crisis" width="274" height="300" /></a><br />
An internal report by the Securities and Exchange Commission concluded that more than 30 officials were investigated for accessing explicit images on work computers – 17 of those were senior staff earning between $100,000 and $222,000 per year.</p>
<p>The worst offenders were caught accessing thousands of images, spending up to eight hours a day looking at pornography and burning the inappropriate material on to scores of CDs and DVDs kept in boxes at the regulator’s offices.</p>
<p>Republicans accused SEC officials of being “preoccupied with other distractions” when they should have been overseeing the growing problems in the financial system.</p>
<p>Darrell Issa, the senior Republican on the House Oversight and Government Reform Committee, said it was “disturbing that high-ranking officials within the SEC were spending more time looking at porn than taking action to help stave off the events that put our nation’s economy on the brink of collapse”.</p>
<p>The SEC’s internal watchdog conducted 33 probes of employees looking at explicit images in the past five years. A memo, which emerged last night, says 31 of those probes occurred in the two and a half years since the financial system was destabilised by the collapse of sub-prime mortgage investments.</p>
<p>The memo, written by David Kotz, the SEC Inspector General, summarises some of the most egregious offences. One senior attorney at the SEC’s Washington headquarters spent up to eight hours a day looking at and downloading pornography. When he ran out of hard drive space, he burned the files to CDs or DVDs, which he kept in boxes around his office. He agreed to resign after being investigated.</p>
<p><strong>An accountant was blocked more than 16,000 times in a single month by an internet filter that prevented him from entering pornographic websites. Despite repeated automated refusals, he still amassed a collection of “very graphic” material on his hard drive.</strong></p>
<p>Another accountant — a woman — attempted to explicit websites 1,800 times in a fortnight. She was found to have 600 pornographic images on her computer hard drive The number of cases at the SEC, which is responsible for maintaining stable and orderly financial markets, increased from two in 2007 to 16 in 2008.</p>
<p>John Nester, an SEC spokesman, said that each of the offending employees has been disciplined or is in the process of being disciplined, and some have already been suspended or dismissed.</p>
<p>“We will not tolerate the transgressions of the very few who bring discredit to their thousands of hardworking colleagues,” he said.</p>

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		<title>Bad customer service costing billions of Pounds in lost revenue</title>
		<link>http://www.searchclinic.org/2010/01/bad-customer-service-costing-billions-of-pounds-in-lost-revenue.htm</link>
		<comments>http://www.searchclinic.org/2010/01/bad-customer-service-costing-billions-of-pounds-in-lost-revenue.htm#comments</comments>
		<pubDate>Thu, 21 Jan 2010 09:13:00 +0000</pubDate>
		<dc:creator>Dr Search- Principal Consultant at the Search Clinic</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Dr Search]]></category>
		<category><![CDATA[Online Marketing]]></category>
		<category><![CDATA[Search Marketing]]></category>
		<category><![CDATA[Top Tips]]></category>

		<guid isPermaLink="false">http://searchclinic.clickinnovation.co.uk/?p=37</guid>
		<description><![CDATA[Another study reveals the shocking cost of poor customer service- this time it&#8217;s Dr Search&#8217;s alma mater- Oxford Brookes University who delivers the damning verdict on poor service standards. Its survey suggests that three out of four people have switched at least one product or service in the last two years due to poor service.&#160; [...]]]></description>
			<content:encoded><![CDATA[<div style="font-family: Verdana,sans-serif; text-align: justify;"><span style="font-size: small;"><b>Another study reveals the shocking cost of poor customer service- this time it&#8217;s Dr Search&#8217;s alma mater- Oxford Brookes University who delivers the damning verdict on poor service standards.</b></p>
<p><b>Its survey suggests that three out of four people have switched at least one product or service in the last two years due to poor service.&nbsp;</b></span></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"><span style="font-size: small;"><b>And the University&#8217;s Professor Merlin Stone estimates that if the study is reflective of the entire population, firms could have&nbsp; lost up to 20 million good customers, costing them around £3.39 billion.</b></span></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"><span style="font-size: small;"><br /><b>More than one in five people blamed poor customer service for switching to other firms in areas including finance, telecoms and utilities.</b></p>
<p>Lifestyle firm WhiteConcierge, which commissioned the study, said the findings suggested that more than 30 consumers were signing up with different companies every minute of the day.</p>
<p>The report found that the worst affected sectors for losing customers over the past two years were motor insurance, electricity and home insurance.</p>
<p>Organisations have to work harder than ever to keep their best customers. Consumers have become increasingly demanding and discerning, and with the rise of price comparison websites for example, it is now much easier to compare and switch products.</span></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"><span style="font-size: small;"><b>Jonathan Breeze, managing director of WhiteConcierge, said: &#8220;Price is undoubtedly one important factor for causing people to change providers but many companies cannot compete on this at the moment. As our research findings show, issues surrounding customer service experiences are also key and can be addressed more readily.&#8221;</b></p>
<p>The findings have come as no surprise to the CRM community. In the recent tough economic times, service may have been one of the many cutbacks made across the breadth of the organisation. However, service is precisely what will keep current customers and continue to attract new ones.</p>
<p>Much has been made of the birth of &#8216;Generation Y&#8217;-ers – those who multi-task throughout life and communicate with organisations via a multitude of channels. This should strongly underline the need for businesses to reassess their service provision.&nbsp;</span></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"><span style="font-size: small;">This young demographic’s demand is for more, not less, personalised and tailored services, fully utilising technology to deliver robust services. Organisations that are providing and delivering robust services win; there is no second place.</span></div>
<div style="font-family: Verdana,sans-serif; text-align: justify;"></div>
<div style="text-align: justify;"><span style="font-family: Verdana,sans-serif; font-size: small;"><b>Dr Search concludes by suggesting that although price is always a decision making factor- service is becoming increasingly important. </b></span></div>
<div class="blogger-post-footer"><a href="http://www.searchclinic.org/"><strong>Search Clinic</strong></a>-  your prescription to cure your online marketing ailments</div>

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		<title>DIY Tips- website changes to turn visitors into customer</title>
		<link>http://www.searchclinic.org/2009/06/diy-tips-website-changes-to-turn-visitors-into-customer.htm</link>
		<comments>http://www.searchclinic.org/2009/06/diy-tips-website-changes-to-turn-visitors-into-customer.htm#comments</comments>
		<pubDate>Thu, 04 Jun 2009 14:06:00 +0000</pubDate>
		<dc:creator>Dr Search- Principal Consultant at the Search Clinic</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Dr Search]]></category>
		<category><![CDATA[Online Marketing]]></category>
		<category><![CDATA[online marketing uk]]></category>
		<category><![CDATA[Search Clinic]]></category>
		<category><![CDATA[Top Tips]]></category>

		<guid isPermaLink="false">http://searchclinic.clickinnovation.co.uk/?p=153</guid>
		<description><![CDATA[Dr Search- your search engine marketing efforts are no doubt doing a great job of getting visitors to your site, but turning these visitors into paying customers is a whole other story. You need to ensure your website is in tip top shape to make it as easy as possible for visitors to purchase your [...]]]></description>
			<content:encoded><![CDATA[<div style="text-align: justify; font-family: verdana;"><span style="font-weight: bold;">Dr Search- your search engine marketing efforts are no doubt doing a great job of getting visitors to your site, but turning these visitors into paying customers is a whole other story.</span></p>
<p>You need to ensure your website is in tip top shape to make it as easy as possible for visitors to purchase your products or services.</p>
<p>I recently stumbled upon a new blog “Conversation Marketing” which has a great article called “32 Tips to Make Online Customers Love You”.</p>
<p>I have pulled out some tips to share with you. Don’t worry; I have only included the top 8 tips here. If you would like to check out all the tips, <a style="font-weight: bold;" href="http://blog.ineedhits.com/tips-advice/diy-tip-website-changes-to-turn-visitors-into-customer-28266048.html?source=NL09-06-02Bblog6h">top website tips- just click here</a>.</p>
<p>   1. Make sure your site loads in 3 to 4 seconds or less on a standard broadband connection. Your customers will thank you!<br />   2. Use large type. Some of us aren’t as young as we used to be.<br />   3. Make stuff easy to find. Clear product links, sensible categories and a good search engine on your site will all help.<br />   4. Be secure. Your customers won’t thank you for security, but they’ll sure as heck curse you if you let someone make off with their credit card info.<br />   5. Forget about cool. Just because you love the idea of a Flash based slide show using the best page turning techniques 2002 had to offer doesn’t mean your customers will.<br />   6. Offer ways to stay connected. Let folks sign up for an email newsletter or subscribe to a latest news feed. Let them find you on <a style="color: rgb(0, 0, 153); font-weight: bold;" href="http://twitter.com/SearchClinic">Twitter</a>. You’d be surprised how many folks appreciate that sort of thing.<br />   7. Write scannable content. Use bullets and the like to break up the page. Have no more than 14 words on a line. Don’t make folks read 10 line paragraphs, because they won’t.<br />   8. Have a friendly 404 page. Help customers find what they need, even if they did get your page URL wrong. Use a friendly 404 page, not the hideous default page that your server delivers.</p>
<p>Do you have your own tips to make your website attractive to new customers? The Search Clinic would love to hear them, <a style="color: rgb(0, 0, 153); font-weight: bold;" href="http://searchclinic.org/search-clinic-contact.htm">please let us know</a>.</div>
<div class="blogger-post-footer"><a href="http://www.searchclinic.org/"><strong>Search Clinic</strong></a>-  your prescription to cure your online marketing ailments</div>

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