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How to Maximise your Pay Per Click (PPC) ROI pt7 video 4mins 2 secs

July 08, 2010 By: Dr Search- Principal Consultant at the Search Clinic Category: Uncategorized

This video explains how to maximise your Pay Per Click (PPC) ROI with examples of Google’s AdWords PPC matching requirements to target your budget effectively- broad, exact and negative keyword bidding phrases are the key to saving your wallet from taking a battering. How to Maximise your Pay Per Click (PPC) ROI pt7 video 4mins 2 secsI have saved one client 93% of his Adwords budget- and he’s still getting the same amount of traffic. The only loser is Google.

This is the seventh part of 11 videos on how to promote your website using the most cost effective elements of the marketing mix.

This video series was made from the lecture Simon Dye Dr Search the Principal Consultant at the Search Clinic’s made at the University of Gloucestershire on online marketing to to businesses, professionals including Members of the Chartered Institute of Marketing, Chartered Managers and the Chartered Institute of Personnel and Development and students at the 5th annual Gloucestershire Professionals conference in June 2009.

More than 300 people attended the conference with over 60 attending Dr Search’s lecture on Online Marketing Tips, Strategies and how to use the most cost effective tools for your online marketing business.

Of the 12 seminars during the day Dr Search received the top rating with 93% of the attendees saying that he was relevant to their needs and 86% of attendees rated the content as highly rated.

Please have a look at the other videos as they become live on the Search Clinic YouTube Channel

Please let me know what you think of the video. Have you found it useful? Was there anything else that you would like to learn about? Please contact Dr Search by clicking here now.

Times Online begins charging online readers

July 05, 2010 By: Dr Search- Principal Consultant at the Search Clinic Category: Uncategorized

The Times newspaper has begun charging readers to access its online content by introducing a paywall due to falling advertising income
Times Online begins charges for online readersFrom now on, access to the Times and Sunday Times website will cost £1 per day, or £2 a week if readers sign up to a subscription.

News International, which owns the papers, announced plans to impose charges earlier this year in response to falling advertising income.

Currently the Financial Times and the Wall Street Journal are the only major papers to have similar paywalls.

All other national papers offer free access to their sites, but are likely to watch the launch of the Times paywall closely.

Falling readership numbers and advertising revenues have put significant pressure on newspapers in recent years, and devising the best way to make money from content is seen as a major challenge for the industry.
Continue reading the main story

Other papers including the Guardian have vowed to keep content free, pinning their hopes on a recovery in advertising revenues.

Although the Times risks losing readers as a result of the new charges, News International hopes the charge will be low enough to attract sufficient readers.

Robin Goad from Experian Hitwise, which monitors web traffic, told BBC Radio 5 live’s Wake Up To Money programme that traffic to the Times website had fallen “significantly”.

“Since the registration wall has gone live before the full paywall, we’ve seen about a 60% drop in traffic over the last couple of weeks,” he said.

However, “that is probably a little bit less of a drop than a lot of people expected… so this is quite a positive [figure],” he added.

Under an introductory offer, registered readers will be able to access the site for £1 for the first month.

The site has already been restricted to registered users for the last 30 days.

Given Rupert Murdoch’s determination to charge for his content, Dr Search expects that the new regime will continue until at least September or October.

Lack of social media expertise holding back uk online marketing

June 01, 2010 By: Dr Search- Principal Consultant at the Search Clinic Category: Uncategorized

As more marketing and communications professionals use social media channels for UK brands, new research by McCann Erickson shows that many agencies and consultants are not providing enough guidance to help their clients with social media.lack of social media skills holding back uk online marketingAlmost half of those surveyed (48%) said they still don’t feel they have adequate knowledge on how best to use social media channels effectively for marketing purposes.

Although this is down by over 16% from 64% last year the figure is still surprisingly high.

Nearly a quarter of respondents (23.4%) admitted that advances in social media are difficult to keep up with and almost the same proportion (22.4%) said they would like to understand social media more but that it is not easy to find genuine ‘experts’ in the field.

Interestingly, in just 12 months since the last survey there has been a marked increase in general social media usage for communications activities.

On average, usage for each of the main social networks (facebook, twitter and LinkedIn) is up by around 22% from last year. Twitter has shown the most increased usage (+28.2% since 2009) with 61% of those surveyed now saying that Twitter is regularly used as a way of distributing news stories.

It seems that IT departments are now more willing to let their marketing teams have access to social networks at work.

Last year’s results showed that 46% of respondents were unable to get access at work and although this figure has come down to 24.3% it still shows that nearly a quarter of UK marketers and communications practitioners are not granted workplace access to social networks, making monitoring and campaign execution impossible.

Social media monitoring for brands is now a key area for marketers who need to demonstrate effectiveness of activity, ROI and target audience usage of social networks. By far the most popular way of brand monitoring online is through Google Alerts with 45.5% using this free tool.

Radian 6 has emerged as the most widely used paid-for tool with 14.3% usage followed by PR Newswire’s monitoring tool Social Media Metrics at 10.4%. 11% of those surveyed said they relied on their retained PR agency to monitor social media brand activity and 37% said they conducted ‘ad hoc’ monitoring in house.

Asked where they think the responsibility for social media communications should reside, 50% said it came under a combination of disciplines; 23% said it was best managed by public relations professionals and 11% said it should sit with digital experts.

Additional results at a glance:
• 59.8% respondents said that social media communications is now part of their day jobs
• 29% think there are now too many social media networks
• 12.1% think social media networks are becoming too commercial
• 16.8% said they are interested in using social media more within their daily role but do not
currently use it

Dr Search reviewed the research from: McCann Erickson Social Media Index 2010

Twitter expands Twitter101 to generate ad income

April 14, 2010 By: Dr Search- Principal Consultant at the Search Clinic Category: Uncategorized

Twitter has said it will rollout it’s Twitter101 service and allow advertising on its site for the first time.

The social networking site said advertisers would be able to buy “Promoted Tweets” that will appear on Twitter’s search results pages.

Twitter to start ad revenues
It has been reluctant to allow advertising in the past.

However, co-founder Biz Stone said they would not be traditional adverts. They must be Tweets that “resonate with users” and be part of conversations.

Twitter is growing fast. Currently, the world’s Twitter users tweet about 50 million times a day 600 times a second.

Twitter’s management hopes to apply the Google advertising model to its own micro-blogging service.

Companies using the service, however, will be looking closely at the return on investment that the service will generate. Should they pay per tweet read, per click-through, or per sale-after-click?

Commercial tweets to build brands and create buzz are probably the most promising application of Twitter ads. For ad copy writers, it will present a new challenge: how to hook customers with 140 characters or less.

Twitter has already signed up a raft of big name organisations such as Sony Pictures, coffee chain Starbucks and US retailer Best Buy.

It describes the Promoted Tweets as “ordinary Tweets that businesses and organisations want to highlight to a wider group of users”.

Initially, Promoted Tweets would only appear in Twitter search results, the company said, and only one Tweet would show up on each search results page.

It is the first toe in the advertising water for the social networking site, which has yet to make a profit and has only just begun to do deals to raise revenue from the high profile service.

It is an approach that the company described as a “stubborn insistence on a slow and thoughtful approach to monetisation”.

It follows Twitter’s announcement over the weekend that it will buy Atebits, the developer behind iPhone application “Tweetie”, which is one of the main user access points to Twitter.

The acquisition means that Twitter will for the first time be able to control directly the service they deliver to iPhone users, instead of relying on third party application developers to do this for them.

However, analysts say it also means that Twitter is turning the remaining applications developers that it has partnered in the past into direct competitors.

This raises the possibility that if Promoted Tweets prove unpopular with users, rival application developers may offer products that filter them out.

The advertising and Tweetie moves are not the first revenue-raising initiatives by Twitter – in October the company announced tie-ups with Google and Microsoft’s Bing under which the two search engines pay Twitter to include Tweets in their search results.

Twitter’s latest initiative is the first phase of its advertising plans. In future, Promoted Tweets will appear in users’ stream of posts, not just on Twitter search results pages.

Keen not to alienate his members, Biz Stone said that if users did not interact with Promoted Tweets by replying to them, “favoriting” them or retweeting them, they would “disappear”.

Apple to battle Google in mobile advertising

April 12, 2010 By: Dr Search- Principal Consultant at the Search Clinic Category: Uncategorized

Apple is to rival Google in the mobile advertising market with a new iAd advertising platform to be rolled out this summer.

Apple iPad mobile advertising Google PPC Pay per Click

The announcement follows Apple’s purchase in January of mobile advertising network Quattro Wireless for £196m, demonstrating that Mr Jobs is happy to put his money where his mouth is.

Yet the mobile advertising market is currently tiny, so the acquisition price paid for Quattro is small change for a company currently valued at over £145 billion.

However, analysts say that the potential for mobile advertising is huge and it could transform mobile commerce. Investment firm Piper Jaffrey is predicting a total in-application market for advertising of £450m by 2013, of which iAd could capture £250m.

Mr Jobs’s rationale is that mobile advertising can be tailored to the individual users needs and interests, in much the same way that Google has been able to use data from users of its search engine and gmail accounts to target advertising.

Apple could use the mobile phone user’s physical location as a hook for advertisers – for example Mr Jobs cited a Nike advert incorporating a nearest store locator. But information about a user’s interests can also be gleaned from the applications they choose to purchase.

Steve Jobs’s announcement comes at a time when rival Google’s own mobile advertising initiative has become hamstrung by the US anti-trust authorities.

In November, Google outbid Apple to purchase leading mobile advertising company AdMob for £500m.

“Google came in and snatched them because they didn’t want us to have them,” said the Apple head. Admob already operates on Apple’s handsets.

However, Google’s plans immediately ran into trouble as the Federal Trade Commission chose to review the deal. Months later, a decision is still pending.

The iAd initiative also seems designed to provide a fillip to the growth of new applications for Apple’s handsets.

The Apple chief executive said that 60% of the advertising revenues raised will be passed onto the application developers, creating a major new financial incentive for programmers to generate new functionality for the iPhone, iPad and iPod touch.

“The revenue sharing opens the floodgates for a lot more free applications,” says Mr Wood. “This is an extremely astute move by Apple. I would expect both the number and the quality of applications to grow much more rapidly because of this.”

The rivalry between Apple and Google will partly be decided by the direction that mobile phone technology takes in the future.

Apple stakes its future on the continuing development of applications as the main forum for mobile software, whereas Google expects applications to be supplanted by a web browser that gives users access to the entire internet.

Return On Investment (ROI) for social media marketing

February 09, 2010 By: Dr Search- Principal Consultant at the Search Clinic Category: Uncategorized

Only 22% of UK organisations use social media marketing as a core part of their communications strategy because they are unsure how to prove return on investment cases, measure value or even how to use it.

These are the findings of a survey among 80 UK senior marketers undertaken by researchers Opinion Matters on behalf of the Internet Advertising Bureau’s (IAB) Social Media Council (SCM).

The study found that social media played a key role in the marketing campaigns of a mere 22% of companies, although a further 20% indicated that it currently played some role in most of their activities. Another 23.5% said that they tended to use such services on an ad hoc basis, while 27% of respondents had undertaken trials.

Although about a third planned to allocate between six and 20% of their digital marketing budgets to social media over the year compared with only 14% last year, 7% said that they had not touched such technology at all.

The main challenge in the social media context, according to almost three quarters of respondents, was in proving that it could generate a ROI. Another 64% said that measuring value was a problem, while 57% felt that they needed more education on how best to use such offerings.
 

There was also uncertainty as to where social media activity should sit within the business. While three quarters of those questioned felt it should reside within the marketing department, a third felt it fitted best within the PR function. Some 12% felt that researchers should have responsibility for it, 16% customer services and 7%, IT.

It would differ from organisation to organisation as to whether they should set up a new dedicated team or re-skill staff but keep them in individual departments. But it was important to clarify current strengths wherever they were located and map them to requirements, not least in order to establish skills gaps so that expertise could be hired in from outside, he added.

Among those organisations currently using social media, meanwhile, the most popular application was as a tool to help boost brand awareness (77%). Three quarters had used such services to drive engagement or for advocacy purposes, while 60% had employed them to undertake market research. About half had also used the technology to try and increase product sales.

Twitter and social media monitoring tools were the most popular offerings, however, with just over half of brands citing them as very important. Other appealing services included Facebook (47%) and own branded communities (39%), but 27% of respondents were unaware of what such terms as crowd sourcing actually meant.

Google Analytics and the customer experience- do you have thr right tools?

February 02, 2010 By: Dr Search- Principal Consultant at the Search Clinic Category: Uncategorized

Website analysis can generate improved performance, but your focus should be on measuring and analysing perception against expectation in three key linked areas.


The argument as to whether marketing is an art or a science has raged for years. It is interesting that long-term brand appeal is built primarily on emotion not rationality. The great TV ads are primarily emotional in nature; think of Guinness and its sea horses; does it matter how long the wait for the wave actually was, the point is that waiting pays off. Interestingly the same is true of oratory; Winston Churchill did not say how many owed how much to how many less; it was the idea that counted. People buy and recall ideas. Numbers were put to the sword in ‘1066 and all that’.

It is clear that people make emotional decisions in the main. They may think that they are making rational ones, or even post rationalise them. I would argue that an emotional decision is the sum of a number of rational trade offs. One example is whether we choose the highest interest rate for our savings or the lowest premium for our insurance. 

It is clear that the majority do not, but will take name awareness, features, security, recommendation, history and a range of attributes into account. 
 
Customer experience measures

It seems to me that a similar approach is likely to be most helpful in developing analysis of customer experience. Customer experience is also very much about perception. In essence it is a measure of external perceptions against external expectations, not internal measured results against internal standards.
                                                                          
It is not terribly helpful to know that we answered the phone in 8 seconds against a standard of 10. The customer might have expected 10, but perceived to be waiting for 12. Why? Largely because of prior, perhaps negative, experience of the brand, but more likely because the call was unsatisfactory when the connection was made – i.e. the customer did not get what he or she wanted.

The key question then in using analytics to help improve customer experience is to ensure that we analyse the things that matter to customers. Customers will be much influenced by the recency and frequency of their interaction with the brand and these are key members for us. But the focus is on the emotional response to those interactions.

Hence, we argue that the key numbers for analysis are three:
    * How did you feel about your interaction with us today?
    * How do you feel about us as an organisation?
    *  Would you recommend us to your family, friends and colleagues?

This is crucial. It is the day to day measurement of perception against expectation, and enables daily tracking of customer experience. Analysis should track both the customer’s previous answers and, in a person to person interaction, the performance of the agent. This data should then be viewed in the context of the operational performance on the day; were systems fully functional, was there a particular call flow issue?

This is a wider concept. How people feel about the organisation as a whole, takes into account not only day to day interactions but the total set of experiences and perceptions of the organisation and its brand. The customer will be influenced not only by his or her experiences but also by the experiences of others. This is because brand associations are a reflection of the individual’s personality. People wish to be seen to have made good choices in the eyes of others.

Whilst customer satisfaction tracking surveys will provide meaningful numbers for analysis, it is likely that qualitative research will be required to better understand customer attitudes and motivations.

We know that customer satisfaction and loyalty are closely linked and that they are correlated through the Net Promoter Score to business performance.

In a separate article we shall analyse in more depth the true relationship between loyalty and business performance across various business and activities. Satisfaction is clearly linked to both longevity and frequency, value, volume of cross sales and repeat purchase. We shall explain the mechanics.

Key to understanding the benefits of customer experience is measuring and analysing recommendation. We know that people only recommend if they are highly satisfied; satisfaction in its own right is not a motivator.

There are two aspects of recommendation which require analysis. Firstly, the characteristics and motivation of the recommendee. In sum, people recommend for altruistic reasons and also to build esteem in their social group. They like to be seen as early adopters. We also want of course to look at the value of our recommendee; there may be a correlation between their value to the organisation and the recommender.

Secondly, we want to understand the value of recommendation to us both in terms to reduce marketing costs and increased customer flows, including the performance of recommended customers compared to those joining by other means.
 
However, the real value arises from considering the perceptions of customers against their expectations on day to day and long-term horizons, in conjunction with their behaviour vis a vis recommendation.