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Apple posts record £8.36 billion quarterly profits- up 118%

January 25, 2012 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Apps, Computers, Tablets, Technology Companies, Uncategorized, smart phones

Apple reported record breaking profits for the three months to 31 December 2011 of £8.36 billion ($13.06 billion)- more than doubling  up 118% from the same period in 2010.Apple posts record £8.36 billion quarterly profits- up 118%The company also sold 37 million iPhones- more than twice as many as they sold in the last quarter of 2010.

“Apple’s momentum is incredibly strong, and we have some amazing new products in the pipeline,” said chief executive Tim Cook.

The firm is expected to release its iPad 3 in March this year.

“We are very happy to have generated over $17.5bn in cash flow from operations during the December quarter,” said Peter Oppenheimer, Apple’s CFO.

“Looking ahead to the second fiscal quarter of 2012, we expect revenue of about £20.96 billion and we expect diluted earnings per share of about £5.48 ($8.50).”

Apple saw strong sales for both its iPads and its Mac range of computers, rising 111% and 26% respectively compared to the same period in 2010.

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HTC quarterly profits plunge 25%

January 17, 2012 By: Dr Search- Principal Consultant at the Search Clinic Category: Ecommerce, Technology Companies, Uncategorized, mobile phones, smart phones

HTC’s new smartphone Raider 4G HTC is the world’s number four smartphone maker.HTC quarterly profits plunge 25%Taiwanese smartphone maker HTC has reported a 25% fall in fourth quarter profit, as its models struggled to compete with those of its rivals.

Net profit dropped to 11bn Taiwan dollars (£235 million) in the three months to December, from 14.8 billion dollars in the same period a year earlier.

Sales for December fell 20.3% from a year ago to 26.3 billion Taiwan dollars.

In October the firm said it expected lower revenues in the fourth quarter due to “uncertainties from new models”.

But its latest update also revealed that net profit for the whole of 2011 rose 57% to 62 billion Taiwan dollars.

HTC is the world’s number four smartphone maker, behind Samsung, Apple and Nokia.

Many of the world’s technology companies have also been hit by the recent floods in Thailand- which knocked the global supply chains of may manufacturers.

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TalkTalk most complained about broadband ISP Ofcom finds

January 05, 2012 By: Dr Search- Principal Consultant at the Search Clinic Category: Broadband, Customer Service, Technology Companies, Uncategorized, internet, mobile phones

TalkTalk remains the most complained about UK broadband service provider according to regulator Ofcom.TalkTalk most complained about broadband ISP Ofcom findsThe ISP has “topped” the list for four consecutive quarters, although it has been reducing the number of complaints over the past six months.

In the same period, Ofcom found that 3 was the most complained about mobile operator, driven by disputed charges and customer service issues.

Virgin Media also saw an increase in mobile complaints over the past year.

Ofcom bases its data on complaints sent to the regulator rather than to individual operators. In general, mobile services are less complained about than fixed line or broadband.

The regulator’s quarterly report aims to inform consumers as well as incentivise telecoms providers to improve their performance. Ofcom only monitors complaints against telecom providers with a market share of more than 4%.

Complaints about TalkTalk’s broadband service peaked for the first three months of 2011 with an average of 0.81 per 1,000 customers. This fell to 0.55 by the third quarter of 2011.

LANDLINE COMPLAINTS Q3 2011

  • TalkTalk – 0.77 complaints per 1,000 customers
  • BT Retail – 0.29
  • BSkyB – 0.28
  • Virgin Media – 0.19

A lot of the problems experienced by TalkTalk are blamed on billing errors following its amalgamation with Tiscali in 2009.

As a direct result of the 1,000 complaints it received last year, Ofcom fined TalkTalk and its Tiscali UK subsidiary £3 million  for incorrectly billing more than 65,000 customers for services they had not received.

It was the largest fine that the regulator has given to a telecoms firm.

TalkTalk has since paid more than £2.5 million in refunds and goodwill payments to affected customers. Last month it admitted that it had lost more than 43,000 customers as a result of customer service issues.

The ISP was also the most complained about provider when it came to landline services, with 0.77 complaints per 1,000 customers in the third quarter of 2011, again driven by billing and customer services issues.

MOBILE COMPLAINTS Q3 2011

  • Three – 0.14 complaints per 1,000 customers
  • Orange – 0.07
  • Virgin Mobile – 0.07
  • Vodafone – 0.07
  • T-Mobile – 0.06
  • O2 – 0.02

The least complained about provider for the fourth quarter in a row was Virgin Media with 0.19 complaints per 1,000 customers.

But in mobile, Virgin Media saw its complaints rise from 0.03 complaints per 1,000 customers from of 2010 to 0.07 by the third quarter of 2011.

It has some way to go to catch 3, which was the most complained about operator over all four quarters. Its complaints have been on the rise, up from 0.09 per 1,000 customers from October to December of 2010 to 0.14 by the third quarter of 2011.

O2 remained the least complained about mobile operator over the year.

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Blackberry maker RIM delays key smartphone launch

December 22, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: BlackBerry, Customer Service, Ecommerce, Technology Companies, Uncategorized, internet, mobile phones, smart phones

Research in Motion (RIM), which makes Blackberry phones has announced a delay to the launch of its new Blackberry 10.Blackberry maker RIM delays key smartphone launchThere was also disappointment at the prediction of sales of between 11 and 12 million smartphones in the current Christmas quarter, down from 14.8 million in the same period last year.

It reported net income of  £171 milion ($265 million) for the quarter to 26 November, down from £603 million in the same period of 2010.

RIM shares fell more than 6% in after-hours trading.

The Blackberry 10 phones were supposed to be on sale in the first three months of 2012, but RIM now says they won’t be available until late in the year.

It blamed the advanced chips for the phones not being available until the middle of the year.

RIM has also taken a charge of £222 million for unsold PlayBook tablets, which were launched with much hype earlier this year.

The new phones will operate the QNX operating system, which is seen as crucial to the company if it is to compete with phones using Google’s Android software or Apple’s iPhone.

The company has had a difficult few months, with a service outage knocking £25 million off its net income.

“As part of our commitment to improving our performance to better meet the expectations of shareholders and customers, we continue to evaluate ways to improve in several areas of the company’s operations,” RIM’s joint chief executives Jim Balsillie and Mike Lazaridis said in a statement.

“It may take some time to realise the benefits of these efforts and the platform transition that we are undertaking, but we continue to believe that RIM has the right set of strengths and capabilities to maintain a leading role in the mobile communications industry.”

The two chief executives said they had reduced the cash element of their pay packages to $1 per year.

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HP gives WebOS system code to open source developers

December 16, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Computers, Mobile Marketing, Tablets, Technology Companies, Uncategorized, mobile phones, smart phones

The source code behind the mobile operating system WebOS, is being given to open source software developers by Hewlett Packard.HP gives WebOS system code to open source developersThe company acquired the software when it bought the smartphone maker Palm for £767 million ($1.2 billion) last year.

HP used the code to power its short-lived range Touchpad tablet computers before it abandoned the product line.

The firm said it would continue investing in the project to help third parties add enhancements.

“By contributing this innovation, HP unleashes the creativity of the open source community to advance a new generation of applications and devices,” said the firm’s president and chief executive, Meg Whitman.

A statement from the company said it would make the underlying code behind WebOS available under an open source licence. It said third-party developers, partners and HP’s own engineers could then “deliver ongoing enhancements and new versions into the marketplace”.

The firm added that it intended to be “an active participant and investor in the project”.

Analysts said the decision secured the platform’s future, at least in the short to medium term.

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Chrome browser overtakes Firefox to become world’s second most popular

December 07, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Broadband, Browser, Customer Service, Ecommerce, Google, Microsoft, Mozilla, Technology Companies, Uncategorized, mobile phones, smart phones

Google’s Chrome has overtaken Mozilla’s Firefox as the world’s number two browser behind Microsoft’s Internet Explorer last month, according StatCounter. Chrome browser overtakes Firefox to become world's second most popularThe findings quote Chrome’s worldwide market share at 25.69% and Firefox’s at 25.23%. Internet Explorer, according to the same findings, dominates worldwide market share at 40.63%.

In the U.S., meanwhile, Chrome is still number three with 17.3%, a 6.41% jump compared to last November. Internet Explorer held the top spot with 50.66% and grew by 0.42%. Firefox was second with 20.09%.

Internet Explorer’s commanding lead has been challenged by the browser’s near absence from smartphones and tablets.

Last month, another researcher, Netmarketshare, reported that Internet Explorer’s share dipped below 50% for the first time.

Safari, Apple’s default browser on the iPhone and the iPad, claimed 62.17% of mobile traffic. Internet Explorer, meanwhile, had 52.63% of desktop traffic, according to the researcher.

Chrome may be coming to Google’s mobile Android platform soon, according to reports. The 3-year-old browser’s growth, which benefits from being promoted on Google.com, hit 200 million users in October.

Chrome also became the most popular browser for accessing Mashable in August.

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HTC shares plunge after revenue forecast cut

November 30, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Computers, Social Networking, Technology Companies, Uncategorized, mobile phones, smart phones

Shares of smartphone maker HTC have fallen by 7%, the maximum allowed in one day, after the company cut its growth forecast.HTC shares plunge after revenue forecast cutTaiwan-based HTC said on Wednesday that it expected revenues for the final three months of 2011 to be little changed from a year earlier.

The firm had earlier forecast growth of 20% to 30%.

HTC, the world’s fourth-biggest smartphone brand, blamed increased competition and weakening demand.

Analysts and the markets were surprised by the statement filed with the Taiwan Stock Exchange.

In October, the company had warned that fourth quarter revenue was slowing, predicting 125bn to 135bn New Taiwan dollars (£2.6 billion- £2.9 billion), compared with T$135.8bn (32.81 billion) in the previous three months.

Although HTC did not give a specific forecast for Wednesday’s further downward revision, it said it predicted no growth compared to the same period last year. HTC’s revenue in the last three months of 2010 was £2.166 billion.

Analysts said the grim outlook could be blamed on lack of new products to compete with an expansion in Apple’s distribution channels in the US.

However, the company said it expected a pick up in revenue in the first half of 2012.

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Mobile phone companies warned over data tariff charges by watchdog

November 21, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Broadband, Customer Service, Mobile Marketing, Technology Companies, Uncategorized, internet, mobile phones, smart phones

Mobile phone operators must do more to help people avoid getting unexpectedly large bills after downloading data warns the Communications Ombudsman.Mobile phone companies warned over data tariff charges by watchdogThe complaints watchdog says the so called “data download bill shock” is a serious and growing problem.

Chief Ombudsman Lewis Shand Smith says that is because it is becoming more common for people to download big files, like videos, onto mobiles.

He says that has led to a rise in the number of customers being affected.

As technology improves it is becoming more common for people to download bigger files.  Those include songs, videos and emails with large attachments.

Communications Ombudsman Lewis Shand Smith thinks phone companies could do more to warn people but says they are doing nothing wrong under the current regulations.

He said: “Most mobile operators are playing by the rules, so that then begs the question are the rules what they ought to be? Customer satisfaction is always a priority and there are several ways people can keep track of exactly how much data they use.”

He’s calling on mobile phone operators to do three things:

  • First of all, be very clear about what they mean by unlimited in the advertisements;
  • Secondly, give advice to consumers so they know when they’re reaching their limit;.
  • Thirdly, give advice on the amount of data that’s being downloading.

In a series of statements the big five mobile phone operators said: “There are a variety of different tariffs and deals that let customers manage their bills effectively.

“Customer satisfaction is always a priority and there are several ways people can keep track of exactly how much data they use.”

Depending on your download connection the amount of data you use for one song is roughly 3 megabytes, for a three-minute video it’s 15 megabytes and for a half hour TV show it’s around 350 megabytes.

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Sony buys the rest of Sony Ericsson mobile phone company

November 11, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Customer Service, Technology Companies, Uncategorized, mobile phones, smart phones

Sony technology giant has bought full control of mobile phone maker Sony Ericsson from Swedish telecoms equipment maker Ericsson.Sony buys the rest of Sony Ericsson mobile phone companySony has agreed to buy 50% of the firm for £964 million, ($1.5 billion) making the mobile handset business a wholly owned subsidiary of Sony.

Ericsson said that the “synergies” between telecoms equipment and mobile phones were decreasing.

The transaction also includes a patent deal.

Sony will get the five sets of patents that are essential to making the phones and a licensing agreement on any other intellectual property.

Many observers expected this deal because Sony wanted to integrate its phone division with its mobile games machine and tablet computer units.

“This acquisition makes sense for Sony and Ericsson, and it will make the difference for consumers, who want to connect with content wherever they are, whenever they want,” said Sony’s chairman Sir Howard Stringer.

Earlier this month, Sony Ericsson broke even in its third quarter and announced it would focus on smartphones from 2012.

The company said its Xperia smartphones accounted for 80% of its sales. The handsets run Google’s Android operating system.

Analysts said Sony had proved resistant to sharing its brands and other assets with the joint venture, explaining why it took until this year for PlayStation games to be offered on any of its handsets.

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Smartphones boost Everything Everywhere

November 03, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Mobile Marketing, Technology Companies, Uncategorized, mobile phones, smart phones

Everything Everywhere, which runs the combined T-Mobile and Orange groups in the UK, has said that 65% of its contract customers are now using smartphones.Smartphones boost Everything EverywhereThe Orange mobile store Everything Everywhere was formed as a joint venture between Germany’s T-Mobile and France’s Orange

The company siad that it’s user base was stabilising, after losing 227,000 pay as you go customers but gaining an extra 185,000 contract users in the three months to September.

It said 85% of these new contract customers were choosing smartphones.

It blamed new Ofcom regulations which cap charges between providers for a 1.9% fall in revenues to £1.55 billion.

Without the cuts the firm said underlying revenues grew by 3.8%.

Ofcom introduced price capping regulations on mobile termination rates in April 2011.

Mobile termination rates are charged when a call is finished on a different network to the one the call was made from.

Everything Everywhere is Britain’s largest mobile phone company with over 700 retail stores and 27 million customers in the UK.

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