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Archive for the ‘Social Media’

Facebook has a billion users in a single day, says Mark Zuckerberg

September 25, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Broadband, Browser, Computers, Customer Service, Facebook, Google, internet, Search Clinic, Social Media, Social Networking, Uncategorized

For the first time over a billion people used Facebook on a single day, according to company founder Mark Zuckerberg.

For the first time over a billion people used Facebook on a single day, according to company founder Mark Zuckerberg.

The “milestone” was reached when “1 in 7 people on Earth used Facebook to connect with their friends and family”, he said in a post.

Facebook has nearly 1.5 billion users who log in at least once a month, but this was the most in a single day.

The company gained its billionth user in October 2012. It was founded in 2004 by Mr Zuckerberg while he was a Harvard student.

In his post on Thursday, he predicted that Facebook’s reach would continue to grow.

“This was the first time we reached this milestone, and it’s just the beginning of connecting the whole world,” Mr Zuckerberg wrote.

In July, Facebook claimed that over half of the world’s online users visited the site at least once a month.

It was only back in October 2012 when Facebook first announced it had one billion users using the site at least once a month – and now, just under three years later, the site has managed to pull in that many in a single day.

The question is how can it continue to grow? Surely it will plateau at some point, right? Yes – but we’re a long way off that.

In Facebook’s headquarters in California on the wall a map of the world highlighted the countries with lots of Facebook users.

Sure, the US, Europe and India are almost at peak Facebook. But there are huge gaps – Africa, much of Asia, some of Latin America. That’s where Facebook is focused on now.

One billion in a day? No big deal.

Twitter launches anti cyberbully policy

April 27, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Personal Security, Search Clinic, Social Media, Social Networking, Twitter, Uncategorized

Twitter is to launch an anti cyberbully policy to act against violent threats as part of renewed efforts to tackle abuse.

Twitter launches anti cyberbully policyTwitter has acknowledged that its previous rules, which said a threat needed to be “direct” and “specific” to justify its intervention, had been too “narrow”.

The firm will still require a complaint to be made before it blocks an account, but it said it was also attempting to automatically make a wider range of abusive tweets less prominent.

The problem is not limited to Twitter – in March, a study of 1,000 UK-based 13 to 17 year olds by broadband provider Europasat indicated that nearly half of those surveyed had been sent abusive messages over the internet.

In February, Twitter’s chief executive Dick Costolo highlighted the issue when he sent a memo to staff telling them that “we suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years”.

Twitter’s rules now state that it may act after being alerted to tweets that contain “threats of violence against others or promote violence against others”.

Twitter will tell some abusers to verify their phone number and delete several tweets before lifting a temporary ban.

By making its criteria more vague than before, the platform can now intervene if, for example, someone says that a victim ought to be beaten up.

It had previously required the aggressor to have provided specific details, such as the fact they planned to commit the act using a baseball bat at the victim’s place of work, before it would respond.

“Our previous policy was unduly narrow, and limited our ability to act on certain kinds of threatening behaviour,” wrote Shreyas Doshi, Twitter’s director of product management, on the firm’s blog.

“The updated language better describes the range of prohibited content and our intention to act when users step over the line into abuse.”

In addition, Twitter will begin freezing some abusers’ accounts for set amounts of time, allowing those affected to see the remaining duration via its app. Abusers may also be required to verify their phone number and delete all their previous offending tweets in order to get their account unlocked.

The firm said it could use this facility to calm situations in which a person or organisation came under attack from several people at once, where it might not be appropriate to enforce permanent bans on all involved.

While such decisions would be taken by Twitter’s staff, the company said it had also started using software to identify tweets that might be abusive, based on “a wide range of signals and context”.

Such posts will be prevented from appearing in people’s feeds without ever having been checked by a human being. However, they will still show up in searches and remain subject to the existing complaints procedure.

A side-effect of this could be that some abusive tweets become harder to detect.

The UK Safer Internet Centre, which represents a number of campaign bodies, welcomed the move.

“These are really good steps,” said Laura Higgins, the organisation’s online safety operations manager.

“Regrettably some people might fall foul of bad behaviour before Twitter can put some of these safeguards in place, but at least it is always looking for new solutions.”

“In cases when there is massive amounts of abuse and it’s all of a similar theme, I think the new system will be good at picking it up, and that’s great. But it would be good to hear what will happen to that data once Twitter has it.”

The announcements build on other recent changes made by Twitter, including hiring more workers to handle abuse reports and letting third parties flag abuse.

Search Clinic repeats the link to How to Report a Tweet or Direct Message for violations

Facebook reports slow growth and higher costs

April 23, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Facebook, internet, Pay Per Click, Search Clinic, Social Media, Social Networking, Technology Companies

Facebook shares fell after the company reported slower revenue growth, while research and development costs ate into profits.

Facebook reports slow growth and higher costsThe social networking company said profit in the first quarter of 2015 was £341 million, down 20% on a year earlier.

While revenue rose 42% to £2.33 billion- that was slightly below analysts’ forecasts. A bright spot was the rise in monthly active users, up 13% from a year earlier to 1.44 billion.

Notably, for those investors concerned about the firm’s efforts to appeal to younger users who access Facebook on their smartphones, monthly mobile users increased by 24% to 1.25 billion, a majority of the site’s users.

Facebook has been particularly adept at channelling that growing mobile user base into advertising dollars.

The company said that during the quarter, revenue from mobile ad sales made up nearly three quarters of total ad sales.

“This was a strong start to the year,” said founder and chief executive Mark Zuckerberg in a statement.

Investors have been worried about slowing revenue growth, as well as increasing costs at the company. Facebook has been spending more on research and development as it moves beyond its original social networking operation.

Spending on research and development jumped to £377 million from £120 million a year earlier.

The company has warned that those costs are set to increase, as it looks to expand some of its acquisitions including photo-sharing site Instagram, messaging service WhatsApp, and virtual reality firm Oculus Rift.

The trends are all going in the right direction. The cost rise is one thing that can derail this story. The question is, can they keep costs under control and what will be the new revenue streams around video, Instagram and virtual reality around Oculus?

Computer communication encryptions are a problem for police

March 30, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Computers, Cyber Security, data security, Social Media, Social Networking, Technology Companies, Telecommunications Companies, Uncategorized

Encrypted communications are the biggest problem for police, says Europol’s police chief.

Computer communication encryptions are a problem for policeThe European police chief says the sophisticated online communications are the biggest problem for security agencies tackling terrorism.

Hidden areas of the internet and encrypted communications make it harder to monitor terror suspects, warns Europol’s Rob Wainwright.

Tech firms should consider the impact sophisticated encryption software has on law enforcement, he said.

There is a significant capability gap that has to change if we’re serious about ensuring the internet isn’t abused and effectively enhancing the terrorist threat.

Mr Wainwright said that in most current investigations the use of encrypted communications was found to be central to the way terrorists operated.

“It’s become perhaps the biggest problem for the police and the security service authorities in dealing with the threats from terrorism,” he explained.

“It’s changed the very nature of counter terrorist work from one that has been traditionally reliant on having good monitoring capability of communications to one that essentially doesn’t provide that anymore.”

Mr Wainwright, whose organisation supports police forces in Europe, said terrorists were exploiting the “dark net”, where users can go online anonymously, away from the gaze of police and security services.

But he is also concerned at moves by companies such as Apple to allow customers to encrypt data on their smartphones.

And the development of heavily encrypted instant messaging apps is another cause for concern, he said. This meant people could send text and voice messages which police found very difficult or impossible to access, he said.

“We are disappointed by the position taken by these tech firms and it only adds to our problems in getting to the communications of the most dangerous people that are abusing the internet.

“Tech firms are doing it, I suppose, because of a commercial imperative driven by what they perceive to be consumer demand for greater privacy of their communications.”

Mr Wainwright acknowledged this was a result of the revelations by former National Security Agency contractor Edward Snowden, who exposed how security services were conducting widespread surveillance of emails and messages.

He said security agencies now had to work to rebuild trust between technology firms and the authorities.

The extent of the challenge faced by security services is shown in the scale of social media use by IS.

The programme also found evidence that supporters of ISIS are using encrypted sites to radicalise or groom new recruits.

Mr Wainwright revealed that ISIS is believed to have up to 50,000 different Twitter accounts tweeting up to 100,000 messages a day.

Europol is now setting up a European Internet Referral Unit to identify and remove sites being used by terrorist organisations.

Mr Wainwright also says current laws are “deficient” and should be reviewed to ensure security agencies are able to monitor all areas of the online world.

“There is a significant capability gap that has to change if we’re serious about ensuring the internet isn’t abused and effectively enhancing the terrorist threat.

“We have to make sure we reach the right balance by ensuring the fundamental principles of privacy are upheld so there’s a lot of work for legislators and tech firms to do.”

New Twitter popularity chart launched

March 31, 2014 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, internet, Search Clinic, Social Media, Twitter, Uncategorized

The music Billboard organisation has announced a new set of music charts based on Twitter data.
New Twitter popularity chart launchedWorking with the social media platform, the Billboard Twitter Real-Time Charts will rank tracks and artists based on Twitter traffic.

Trends will be ranked in real-time over extended periods of time to track the longevity of successful songs and artists’ popularity.

The charts will also highlight the most talked about and shared tracks by new and upcoming acts.

The Twitter Real-Time Charts are set to launch in America over the next fortnight.

Bob Moczydlowsky, Twitter’s head of music, said: “When artists share songs and engage with their audience on Twitter, the buzz they create will now be visible to fans, other musicians and industry decision makers in real-time.”

Katy Perry is currently the most followed musician of Twitter with 51.8 million followers.

Official accounts of Justin Bieber, Lady Gaga, Taylor Swift, Britney Spears, Rihanna and Justin Timberlake are also in the top 10 most followed users on the site.

Billboard’s Hot 100 chart, which is based on radio play, streaming online, and sales, was recently expanded to include Spotify and YouTube streams.

They also launched an artist chart called Social 50 in 2010, which collects data from social media.

The new chart will be available on Billboard.com and will be shared on their Twitter account @billboard.

Twitter’s is only seven this month

March 28, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Computers, Dr Search, Search Clinic, Social Media, Social Networking, Technology Companies, Twitter, Uncategorized

Twitter celebrates its seventh birthday this month with 200 million users worldwide- who now send an average of 400 million tweets every day.Twitter's is only seven this monthThe service, originally called “stat.us” and then “twittr”, was launched in 2006 by Jack Dorsey.

He says he was inspired by signing up to blogging service Live Journal in 2000 and spent the next six years refining his idea for “a more ‘live’ LiveJournal. Real-time, up-to-date, from the road”.

Now people use Twitter to campaign, share and discuss news, fundraise, propose marriage, challenge authority – and try to catch the eye of teen heart-throb Justin Bieber, who at time of writing has more than 36 million followers.

On Twitter everyone is so accessible – you can tweet anyone. With Facebook, you have to be friends with them first.

The problem with Twitter – which is the power of Twitter – is that you are publishing into the world. It’s out there with the same power whether you have one follower or whether you have three million followers.

The joy of Twitter is that it’s a stream, you step into it, you step out of it.

You can look at the world in terms of before and after Twitter. Before Twitter, from a consumer standpoint, lots of news and information services were out there, but we hadn’t really been deep into the mobile-app revolution.

In the world after Twitter, suddenly people have access to real-time news and information.

Twitter bites

• Each message posted on Twitter can be up to 140 characters long, including web addresses, user names and hashtags
• There are 200 million active Twitter users worldwide
• Every day 400 million tweets are sent every day
• It took three years, two months and one day for the first billion tweets to be sent
• There are 10 million users in the UK, and 80% of them access Twitter via their mobile phones
• Of Twitter’s global users, 60% check the service on their phones
• Some 40% of Twitter users choose not to write any tweets themselves, but use the platform to follow news and interests

Google to shut it’s Reader RSS news feed service

March 14, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, EReaders, Google, internet, Social Media, Social Networking, Technology Companies, Uncategorized, Website Design

Google is to shut down its Reader RSS news feed service in July as usage has declined.Google to shut it's Reader RSS news feed serviceA petition to save the service, which aggregates news content from web feeds, had 25,000 signatures in a few hours.

Experts say shutting Reader is part of Google’s plan to migrate more people to its social media service, Google+.

Google said in its official blog: “There are two simple reasons for this – usage of Google Reader has declined, and as a company we are pouring all of our energy into fewer products.”

It added users and developers who wanted to use alternatives could export their data, including their subscriptions over the next four months, using its Google Takeout service.

Google Reader launched in 2005, when Really Simple Syndication (RSS) feeds were a new way to keep tabs on favourite websites and blogs.

The news of its demise has led to a debate about the service on Twitter. Some said its launch had effectively destroyed other RSS competitors.

Security consultant @cortesi tweeted: “Google – a destroyer of ecosystems”.

In his blog, he added:” “Google destroyed the RSS feed-reader ecosystem with a subsidised product, stifling its competitors and killing innovation.  It then neglected Google Reader itself for years, after it had effectively become the only player.”

Now, he said, Google wanted people to experience their favourite websites in a more social way and was seeking to migrate its aggregation platforms to its social media service.

“This has been on the cards for a while. It is part of Google’s strategy to shift people to Google + and other social tools,” he said.

But Chris Wetherell, one of Reader’s chief engineers, told tech news site GigaOm it had been “doomed to fail from the very beginning because Google “never really believed in the project”.

Online music piracy down

February 25, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Computers, data security, Dr Search, Hackers, internet, Search Clinic, Social Media, Technology Companies, Uncategorized

Online music piracy across the world “declined significantly” in 2012, according to a new report.Online music piracy down The NPD Group said last year the number of users on peer-to-peer (P2P) illegally downloading music fell by 17% – down to 21 million worldwide.

The market research firm cited an increased use of legal streaming music sites as being behind the drop.

The NPD Group’s report, based on its annual study of music consumers, said that at P2P file sharing’s peak, in 2005, as many as 33 million people used the services – one in five of all internet users aged 13 and older.

But in 2012 that number was measured as being down to 21 million people.

The report said as many as 40% of people who used illegal music services in 2011 stopped doing so in 2012.

Of those, 20% said this was due to the fact the illegal service they were using had been shut down, or had contained spyware and viruses.

More than half the users who stopped using illegal sites said they now preferred legal services such as the UK-headquartered Spotify.

The music industry has undertaken a sizable campaign over several years to see illegal sites and services put out of business.

In the UK, the British Phonographic Industry (BPI) took action to the courts, obtaining a court order to force internet service providers to block access to file-sharing site The Pirate Bay.

The Pirate Party UK – a political group that campaigns for an “open” internet – launched a proxy service to allow UK users to circumvent the block of The Pirate Bay, but that too was closed following legal threats from the BPI.

“In recent years, we’ve seen less P2P activity, because the music industry has successfully used litigation to shut down [P2P client] Limewire and other services,” said Russ Crupnick, senior vice president of NPD.

“Many of those who continued to use P2P services reported poor experiences, due to rampant spyware and viruses on illegal P2P sites.”

Facebook’s turn to be targeted by sophisticated hackers

February 15, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Cyber Security, data security, Facebook, internet, Personal Security, Social Media, Technology Companies, Uncategorized

Facebook has revealed it was the latest website to be targeted by a “sophisticated attack” by hackers last month, but found no evidence any user data had been compromised.Facebook's turn to be targeted by sophisticated hackersThe social network said that the attack occurred when employees visited a mobile developer website “that was compromised”.

More than one billion people use Facebook worldwide.

“Last month, Facebook security discovered that our systems had been targeted in a sophisticated attack,” the company said.

“The attack occurred when a handful of employees visited a mobile developer website that was compromised.”

Malware was downloaded on to its employees’ laptops, the firm said, adding: “As soon as we discovered the presence of the malware, we remediated all infected machines, informed law enforcement, and began a significant investigation that continues to this day.”

“We have no evidence that Facebook user data was compromised in this attack,” Facebook said in its blog post.

The firm went on to say that it was “not alone in this attack”.

“It is clear that others were attacked and infiltrated recently as well. As one of the first companies to discover this malware, we immediately took steps to start sharing details about the infiltration with the other companies and entities that were affected,” Facebook said.

Facebook reports sharp drop in profits

February 06, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Facebook, internet, Mobile Marketing, Pay Per Click Advertising, Search Clinic, Social Media, Social Networking, Uncategorized

Facebook has reported a sharp drop in profits- partly due to increased spending on research and development.Facebook reports sharp drop in profitsThe social network site made a profit of £41 million in the final three months of 2012, compared with £133 million a year earlier.

Revenue was up 40% at £1.02 billion, largely due to a big jump in advertising revenue, a quarter of which came from mobile platforms.

Shares in Facebook fell by almost 6% in after-hours trading in New York.

The shares launched on the Nasdaq stock exchange in May at $38, and had halved in value by September.

They have since recovered to stand at $31 at the close of trading. The drop in after-hours trading suggests the shares will fall back again when full trading resumes on Thursday.

Revenue from advertising was £833 million, 41% up on a year earlier.

Mobile revenue, an important indicator of the company’s ability to capitalise on the growing move towards mobile platforms, accounted for 23% of overall revenue.

“In 2012, we connected over a billion people and became a mobile company,” said Mark Zuckerberg, Facebook founder and chief executive.

“We enter 2013 with good momentum and will continue to invest to achieve our mission and become a stronger, more valuable company.”