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Archive for the ‘mobile phones’

Android’s biggest update ever to fix security flaws

August 24, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Android, Cyber Security, data security, Google, Hackers, mobile phones, Samsung, Uncategorized

Last month a major bug was discovered in the Android software that could let hijackers access data on up to a billion phones.

Last month a major bug was discovered in the Android software that could let hijackers access data on up to a billion phones.

Samsung, LG and Google have pledged to provide monthly security updates for smartphones running the Android operating system.
Manufacturers have been slow to roll out a fix because many variations of Android are widely used.
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One Android expert said it was “about time” phone makers issued security fixes more quickly as Android is the most widely-used mobile operating system

Android has been working to patch a vulnerability, known as Stagefright, which could let hackers access a phone’s data simply by sending somebody a video message.

“My guess is that this is the single largest software update the world has ever seen,” said Adrian Ludwig, Android’s lead engineer for security, at hacking conference Black Hat.

LG, Samsung and Google have all said a number of their handsets will get the fix, with further updates every month.

Android is an open source operating system, with the software freely available for phone manufacturers to modify and use on their handsets.

The Google-led project does provide security fixes for the software, but phone manufacturers are responsible for sending the updates to their devices.

Some phones running old versions of Android are no longer updated by the manufacturer. Many companies also deploy customised versions of Android which take time to rebuild with the security changes.

Apple and BlackBerry can patch security problems more quickly because they develop both the software and the hardware for their devices.

BlackBerry’s software is reviewed by mobile networks before being sent to handsets, while Apple can push updates to its phones whenever it wants.
Some phone-makers add their own software to Android

“The very nature of Android is that manufacturers add their own software on top, so there have been delays in software roll-outs,” said Jack Parsons, editor of Android Magazine.

“In the US it’s even worse because mobile carriers often add their own software too, adding another layer of bureaucracy holding up security fixes.

Google’s mobilegeddon for non responsive websites

April 20, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Google, Mobile Marketing, mobile phones, Search Clinic, Search Engine Marketing, Search Engine Optimisation, search engines, SEO, smart phones, Uncategorized

Google is launching “mobilegeddon” by making changes to the way its search engines ranks websites.

Google’s mobilegeddon for non responsive websitesGoogle regularly changes its algorithms as it battles with Search Engine Optimisation (SEO) specialists who try to understand the system on behalf of their clients and ongoing technical changes.

But this is a big change – dubbed “mobilegeddon”- which is designed to prioritise websites that are optimised for the mobile internet.

Google gave plenty of warning, telling developers about the change in a blog post in February and providing a simple tool to check whether sites were mobile friendly.

The search firm is trying to reassure website owners that this won’t be an earthquake which turns their businesses upside down but quite a subtle evolution.

But SEO specialists say this looks like the biggest change since 2011 – and for some that will unearth some unpleasant memories.

For any online retailer, appearing on page one of Google’s search results can make all the difference between a profitable business and one heading for the scrapyard

Google’s move to make mobile capabilities more important in search rankings seems eminently sensible as our smart phones and tablets become the key route to finding goods and services online.

But over the next few weeks we can expect cries of pain from those whom the all powerful search algorithm has deemed less worthy.

And, coming just days after the European Commission accused Google of abusing its dominance, it will be another illustration of just how important a role the Californian company plays in every corner of the global economy.

So if you need help with optimising my website then please contact us now either by clicking the contact us button or ring us 01242 521967:contact search clinic

End of Orange Wednesdays

February 26, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Broadband, Customer Service, Dr Search, Mobile Marketing, mobile phones, Search Clinic, smart phones, Telecommunications Companies, Uncategorized

Yesterday was the last “Orange Wednesday” when UK cinemas offered 2 for 1 deals.

Yesterday was the last The latest company behind the phone operators EE- announced last year that it was ending the promotion because its customers’ “viewing habits had evolved”.

It promises to have another package to offer soon, but there was speculation that the company couldn’t reach a commercial deal with a cinema chain.

In a statement issued in December, EE said: “Orange Wednesday launched over a decade ago and at its peak was a massive success and an iconic promotion.”

“After 10 great years our brand has changed and our customers’ viewing habits have also evolved so it’s time to move on.”

2013’s box office attendance was the lowest in 20 years, according to Rentrak.

Cinemas in the UK and Ireland saw box office takings drop 2.9%, or around £34 million, from 2013 – the most significant change since 1991.

Blame, in part, was being directed at a lack of Hollywood blockbusters on screens that year, but it was also put down to the increasing cost of a ticket and people downloading films and box sets at home on a tablet, TV or phone.

But Stephen Fry says it’s not as simple as people being turned off film and brands the decline as “sad”.

“I don’t know whether one can factor in the figures for those who wait in order to watch Netflix, iTunes and other such downloads. Because I think that’s really on the up enormously and the passion for cinema and for movies is the greatest I think that it’s ever been.”

“So the fact that it’s not reflected in box office returns is sad, because I think filmmakers and everyone like to see their movies watched in proper, big, big cinemas. “

“Indeed Imax and funnily enough, you get things like Game of Thrones being shown in Imax cinemas. It’s disappointing but actually that’s bound to happen but over a longer period I think. I think you’ll find that cinema attendance is still pretty good.”

And he’s not wrong. 2014 did mark the fifth consecutive year that the film industry exceeded the £1.1 billion mark.

Which makes Search Clinic conclude that as the brand name has changed since the promotion’s inception, the brand value to EE was no longer cost effective.

Samsung loses market dominance as competition hots up

October 30, 2014 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, Dr Search, Mobile Marketing, mobile phones, Samsung, Telecommunications Companies, Uncategorized

Samsung smartphones are struggling to “wow” consumers with new phones- leading to slowing sales.

Samsung loses market dominance as competition hots up

This week, the world’s largest smartphone maker said its third-quarter operating profit fell 60% from a year earlier to £2.5 billion, marking its weakest quarterly profit since 2011. Sales also tumbled 20% in the same period.

News of Samsung’s worsening condition come even as the tech giant maintains a stronghold on the global smartphone market – accounting for 25% of it in the second quarter of this year, according to technology research firm IDC. But, that’s down from 32% a year earlier.

With the mobile business making up 70% of its operating profit, Samsung has launched several products recently to try to stay ahead of its rivals, such as the latest version of its flagship smartphone Galaxy S5 in April, while being the first to launch the latest tech trend – the smartwatch – last year.

It also rushed the release of the newest editions of its larger screen Galaxy Notes – the Galaxy Note 4 and the Galaxy Note Edge – ahead of schedule in September to face off against demand for Apple’s larger screen iPhones.

But stiff competition from the likes of Apple in the premium end, and cheaper smartphones from Chinese rivals such as Xiaomi and Lenovo in the lower end, is making it more difficult for Samsung to see growth.

Analysts say Samsung will continue to lose market share unless it can figure out a way to once again “wow” consumers that no longer appear to be impressed by its massive line-up of products.

Fast-growing Chinese budget smartphone maker Xiaomi announced this year that it was planning to double the number of handsets sold in 2014 from a year ago to 60 million, which is the same amount that Samsung sold in China last year.

That has not helped Samsung’s case, especially when added to the delayed launch of Samsung’s long-awaited Tizen operating system, which would have reduced its reliance on Google’s Android system for its phones.

While analysts agree that it is too early to call the end of Samsung’s reign at the top of the market with still such a sizeable gap between it and its closest competitor Apple at 12% market share, they believe that Samsung’s current growth rate is not sustainable.

The double-digit growth last year that propelled Samsung’s mobile phone revenue to overtake its television revenue, will no longer happen in a saturated smartphone market.

But in order to stay on top of the market,  Samsung needs to figure out how to better integrate its devices and add services on top of its phones to add value for consumers.

Samsung needs to narrow its focus from being a mass producer of phones in every segment to concentrate on areas where there is consumer growth, such as the lower end of the market.

Samsung’s future plans to reignite sales growth do seem to be heading in the direction of the lower end of the market.

In its earnings release on Thursday, the tech giant said it expects demand to grow for its new “middle-end smartphone models” but that may “require a potential increase in marketing expenses associated with year-end promotion” to keep up with the competition.

But Samsung’s earnings may also take a hit in the long term from this move- once you move to the mid-range segment, you look at the profit margin, and you probably have to sell two or three phones to equal the flagship model revenue that you can get.

Black market for stolen smartphones grows

April 22, 2014 By: Dr Search Principal Consultant at the Search Clinic Category: mobile phones, smart phones, Technology Companies, Telecommunications Companies, Uncategorized

A black market of shops and traders willing to deal in stolen smartphones has been exposed.

Black market for stolen smartphones growsMore than 30,000 phones have been stolen in London alone in 2014.

They were then all blocked or reported stolen to the networks

All the phones used had ‘find-my-phone’ style blocks activated, and in theory their IMEI numbers mean they are not useable once reported stolen.

But it is simple it was to get around such features – using only a laptop.

By giving a device a new IMEI number – effectively changing the phone’s fingerprint – it means that the phone could be used as normal again.

And restoring the phone’s default software removes “find-my-phone” protection.

In just a few mouse clicks and the phone is turned from a paperweight back to a useable device again.

Over the past 12 months:

  • 30,430 phones taken in thefts – down 12% on previous year
  • 13,724 phones taken in robberies
  • Equivalent to 80 phones a day being taken
  • More than half of all the thefts on the Tube are of mobile phones

Source: Metropolitan Police and British Transport Police

A phone stolen this morning could be back on the streets by this afternoon, packaged up as a second hand legitimate phone.

A fundamental redesign of smartphones to place the IMEI number on a ‘read-only’ part of the device would prevent this. But Mr Roughley said manufacturers have been reluctant to do this.

So beware you so called smart phone- isn’t that clever if it is lost or stolen.

Dangers of constantly on wifi smartphone apps

March 28, 2014 By: Dr Search Principal Consultant at the Search Clinic Category: Apps, Cyber Security, data security, Hackers, mobile phones, Personal Security, Search Clinic, smart phones, Technology Companies, Uncategorized, WiFi

The dangers of constantly keeping your smartphone’s always on has been revealed.

Dangers of constantly on wifi smartphone appsMany smartphone users leave the wireless option constantly turned on on their smartphone. That means the phones are constantly looking for a network to join – including previously used networks.

Once the user has joined a disguised wifi network, the rogue operator can then steal any information that the user enters while on that network – including email passwords, Facebook account information, and even banking details.

This is also why smartphones and other devices that use wireless technology – such as Oyster cards using RFID (radio frequency identification) or bank cards with chips – can betray their users.

Mr Wilkinson – who began developing the Snoopy software three years ago as a side-project – gave the BBC a preview of the technology ahead of its release.

Pulling out a laptop from his bag, Mr Wilkinson opened the Snoopy programme – and immediately pulled up the smartphone information of hundreds of Black Hat conference attendees.

With just a few keystrokes, he showed that an attendee sitting in the back right corner of the keynote speech probably lived in a specific neighbourhood in Singapore. The software even provided a streetview photo of the smartphone user’s presumed address.
DJI phantom SensePost has used the Snoopy software attached to cheap commercial drones like DJI’s Phantom

Drones- not just flying cameras:

  •     Drones are controlled either autonomously by on-board computers, or by remote control
  •     They are used in situations where manned flight is considered too dangerous or difficult
  •     Also increasingly used for policing and fire-fighting, security work, and for filming

For instance, the Snoopy software has been ground-based until now, operating primarily on computers, smartphones with Linux installed on them, and on open-source small computers like the Raspberry Pi and BeagleBone Black.

But when attached to a drone, it can quickly cover large areas.

“You can also fly out of audio-visual range – so you can’t see or hear it, meaning you can bypass physical security – men with guns, that sort of thing,” he says.

It’s not hard to imagine a scenario in which an authoritarian regime could fly the drone over an anti-government protest and collect the smartphone data of every protester and use the data to figure out the identities of everyone in attendance.

Mr Wilkinson says that this is why he has become fascinated with our “digital terrestrial footprint” – and the way our devices can betray us.

He says he wants to “talk about this to bring awareness” of the security risks posed by such simple technologies to users.

His advice? Turn off the wireless network on your phone until you absolutely need to use it.

Mobile position data present anonymity risk

April 02, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: data security, Mobile Marketing, mobile phones, Personal Security, smart phones, Telecommunications Companies, Uncategorized

Scientists say it is remarkably easy to identify a mobile phone user from just a few pieces of location positioning information.Mobile position data present anonymity riskWhenever a phone is switched on, its connection to the network means its position and movement can be plotted.

This data is given anonymously to third parties, both to drive services for the user and to target advertisements.

But a study Unique in the Crowd: The privacy bounds of human mobility in Scientific Reports warns that human mobility patterns are so predictable it is possible to identify a user from only four data points.

The growing ubiquity of mobile phones and smartphone applications has ushered in an era in which tremendous amounts of user data have become available to the companies that operate and distribute them – sometimes released publicly as “anonymised” or aggregated data sets.

These data are of extraordinary value to advertisers and service providers, but also for example to those who plan shopping centres, allocate emergency services, and a new generation of social scientists.

Yet the spread and development of “location services” has outpaced the development of a clear understanding of how location data impact users’ privacy and anonymity.

For example, sat-nav manufacturers have long been using location data from both mobile phones and sat-navs themselves to improve traffic reporting, by calculating how fast users are moving on a given stretch of road.

The data used in such calculations are “anonymised” – no actual mobile numbers or personal details are associated with the data.

But there are some glaring examples of how nominally anonymous data can be linked back to individuals, the most striking of which occurred with a tranche of data deliberately released by AOL in 2006, outlining 20 million anonymised web searches.

Recent work has increasingly shown that humans’ patterns of movement, however random and unpredictable they seem to be, are actually very limited in scope and can in fact act as a kind of fingerprint for who is doing the moving.

Researchers at the Massachusetts Institute of Technology (MIT) and the Catholic University of Louvain studied 15 months’ worth of anonymised mobile phone records for 1.5 million individuals.

They found from the “mobility traces” – the evident paths of each mobile phone – that only four locations and times were enough to identify a particular user.

“In the 1980s, it was shown that you need 12 points to uniquely identify and characterise a fingerprint,” said the study’s lead author Yves-Alexandre de Montjoye of MIT.

“What we did here is the exact same thing but with mobility traces. The way we move and the behaviour is so unique that four points are enough to identify 95% of people.”

“We think this data is more available than people think. When you think about, for instance wi-fi or any application you start on your phone, we call up the same kind of mobility data.

“When you share information, you look around you and feel like there are lots of people around – in the shopping centre or a tourist place – so you feel this isn’t sensitive information.”

Sam Smith of Privacy International said: “Our mobile phones report location and contextual data to multiple organisations with varying privacy policies.”

“Any benefits we receive from such services are far outweighed by the threat that these trends pose to our privacy, and although we are told that we have a choice about how much information we give over, in reality individuals have no choice whatsoever.” 

Samsung Galaxy S4 smartphone launched

March 19, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, Dr Search, mobile phones, Samsung, Search Clinic, smart phones, Technology Companies, Telecommunications Companies, Uncategorized

Samsung has launched a new smartphone- Galaxy S4 which allows users to control its 5in screen using only their eyes.Samsung Galaxy S4 smartphone launchedThe Galaxy S4 follows on from last year’s S3, a product that sold over 40 million units worldwide.

Analysts widely regard Samsung to be the biggest challenger to Apple’s dominance of mobile products as the Galaxy S4 will be rolled out globally at the end of April.

The company’s head of mobile communications, JK Shin said 327 mobile operators in 155 countries will carry the handset.

In the UK, Vodafone, Three, Orange, T-Mobile and EE have all announced plans to offer the device on their networks.

Through a series of role-playing scenes, the South Korean firm demonstrated the phone’s key features.

Much was made of the device’s ability to be controlled without touching it- using “Smart pause”, the user can pause a video by looking away from the screen.

Additionally, the “Smart Scroll” software analyses the user’s eyes and wrist to scroll through emails and other content.

In another scene, depicting a backpacker in Shanghai, the phone was shown to translate English text into Chinese speech – before translating Chinese speech back into English text.

The dual camera feature makes use of the device’s front and rear cameras simultaneously, blending the pictures together to make sure the picture taker is not “left out”.

The rear has a 13 megapixel camera, while the user-facing camera captures pictures at 2 megapixels.

The phone weighs 130g, and is 7.9mm thick – making it slightly lighter and thinner than the S3.

The device uses Samsung’s HD AMOLED technology, giving the S4’s screen – which is marginally bigger than the S3’s – a resolution of 441 pixels-per-inch.

As predicted by several industry experts before the event, most of the presentation focused on the phone’s software rather than hardware.

As well as the “touchless” technology, the company also introduced the Samsung Hub – a multimedia storage facility that can be shared across multiple Samsung devices.

Mobile phone insurance complaints hit record numbers

March 12, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, Mobile Marketing, mobile phones, Search Clinic, smart phones, Technology Companies, Telecommunications Companies, Uncategorized

A record number of complaints are being made about mobile phone insurance.Mobile phone insurance complaints hit record numbersThe Financial Ombudsman Service says it dealt with around 600 between April 2011 and 2012 and upheld 69%.

But it is expecting a 25% increase on that figure when the numbers for the current financial year are gathered at the end of this month.

However, it says those complaints are only the tip of the iceberg when it comes to people unhappy with their insurance provider.

Martyn James form the Financial Ombudsman Service said: “We uphold more complaints about mobile phone insurance than virtually any other product we look at.”

“It’s round about three-quarters of all the cases we see.”

The Association of British Insurers says the complaints only represent a tiny percentage of people who have mobile phone insurance and that it’s working hard to bring that number down.

Apple Inc loses it’s most valuable company crown

January 25, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: Apple, Customer Service, mobile phones, smart phones, Tablets, Technology Companies, Uncategorized

Apple Inc has lost its crown as the world’s most valuable publicly traded company after its shares continued to follow the basic law of physics- gravity.Apple Inc loses it's most valuable company crownThe Oil company Exxon Mobil has regained the top slot after Apple shares fell a further 2.4%-  following a 12% drop on Thursday.

Apple, which posted disappointing iPhone sales figures on Wednesday, has seen its shares fall 37% since their record high last September.

Exxon became number one in 2005, traded places with Apple during 2011, and had been number two since early 2012.

At the close on Wall Street, Apple had a market value of £261 billion, against Exxon’s of £264 billion.

The technology company has been hit by fears over its future growth, despite record profits.

Although the firm said on Wednesday that it had sold more iPhones (47.8 million) and iPads (22.9 million) in the final three months of last year than in any previous quarter, investors and analysts had expected yet more.

On Thursday, about £32 billion was wiped off Apple’s value after the biggest daily drop in the firm’s stock in four years.

Apple is also facing fierce competition from rivals like Samsung, which accounted for one in four of all mobile phones shipped worldwide last year, according to Strategy Analytics.

Apple’s share price rose sharply following a revival under Steve Jobs, who died in 2011, which came about first in computers and then the iPod music player, and was then followed by the iPhone and iPad.

Apple’s shares were worth as little as $3.19 in 1997 when it faced the possibility of bankruptcy, and reached a record $702.1 on 19 September 2012.