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Archive for the ‘mobile phones’

Mobile position data present anonymity risk

April 02, 2013 By: Dr Search- Principal Consultant at the Search Clinic Category: data security, Mobile Marketing, mobile phones, Personal Security, smart phones, Telecommunications Companies, Uncategorized

Scientists say it is remarkably easy to identify a mobile phone user from just a few pieces of location positioning information.Mobile position data present anonymity riskWhenever a phone is switched on, its connection to the network means its position and movement can be plotted.

This data is given anonymously to third parties, both to drive services for the user and to target advertisements.

But a study Unique in the Crowd: The privacy bounds of human mobility in Scientific Reports warns that human mobility patterns are so predictable it is possible to identify a user from only four data points.

The growing ubiquity of mobile phones and smartphone applications has ushered in an era in which tremendous amounts of user data have become available to the companies that operate and distribute them – sometimes released publicly as “anonymised” or aggregated data sets.

These data are of extraordinary value to advertisers and service providers, but also for example to those who plan shopping centres, allocate emergency services, and a new generation of social scientists.

Yet the spread and development of “location services” has outpaced the development of a clear understanding of how location data impact users’ privacy and anonymity.

For example, sat-nav manufacturers have long been using location data from both mobile phones and sat-navs themselves to improve traffic reporting, by calculating how fast users are moving on a given stretch of road.

The data used in such calculations are “anonymised” – no actual mobile numbers or personal details are associated with the data.

But there are some glaring examples of how nominally anonymous data can be linked back to individuals, the most striking of which occurred with a tranche of data deliberately released by AOL in 2006, outlining 20 million anonymised web searches.

Recent work has increasingly shown that humans’ patterns of movement, however random and unpredictable they seem to be, are actually very limited in scope and can in fact act as a kind of fingerprint for who is doing the moving.

Researchers at the Massachusetts Institute of Technology (MIT) and the Catholic University of Louvain studied 15 months’ worth of anonymised mobile phone records for 1.5 million individuals.

They found from the “mobility traces” – the evident paths of each mobile phone – that only four locations and times were enough to identify a particular user.

“In the 1980s, it was shown that you need 12 points to uniquely identify and characterise a fingerprint,” said the study’s lead author Yves-Alexandre de Montjoye of MIT.

“What we did here is the exact same thing but with mobility traces. The way we move and the behaviour is so unique that four points are enough to identify 95% of people.”

“We think this data is more available than people think. When you think about, for instance wi-fi or any application you start on your phone, we call up the same kind of mobility data.

“When you share information, you look around you and feel like there are lots of people around – in the shopping centre or a tourist place – so you feel this isn’t sensitive information.”

Sam Smith of Privacy International said: “Our mobile phones report location and contextual data to multiple organisations with varying privacy policies.”

“Any benefits we receive from such services are far outweighed by the threat that these trends pose to our privacy, and although we are told that we have a choice about how much information we give over, in reality individuals have no choice whatsoever.” 

Samsung Galaxy S4 smartphone launched

March 19, 2013 By: Dr Search- Principal Consultant at the Search Clinic Category: Customer Service, Dr Search, mobile phones, Samsung, Search Clinic, smart phones, Technology Companies, Telecommunications Companies, Uncategorized

Samsung has launched a new smartphone- Galaxy S4 which allows users to control its 5in screen using only their eyes.Samsung Galaxy S4 smartphone launchedThe Galaxy S4 follows on from last year’s S3, a product that sold over 40 million units worldwide.

Analysts widely regard Samsung to be the biggest challenger to Apple’s dominance of mobile products as the Galaxy S4 will be rolled out globally at the end of April.

The company’s head of mobile communications, JK Shin said 327 mobile operators in 155 countries will carry the handset.

In the UK, Vodafone, Three, Orange, T-Mobile and EE have all announced plans to offer the device on their networks.

Through a series of role-playing scenes, the South Korean firm demonstrated the phone’s key features.

Much was made of the device’s ability to be controlled without touching it- using “Smart pause”, the user can pause a video by looking away from the screen.

Additionally, the “Smart Scroll” software analyses the user’s eyes and wrist to scroll through emails and other content.

In another scene, depicting a backpacker in Shanghai, the phone was shown to translate English text into Chinese speech – before translating Chinese speech back into English text.

The dual camera feature makes use of the device’s front and rear cameras simultaneously, blending the pictures together to make sure the picture taker is not “left out”.

The rear has a 13 megapixel camera, while the user-facing camera captures pictures at 2 megapixels.

The phone weighs 130g, and is 7.9mm thick – making it slightly lighter and thinner than the S3.

The device uses Samsung’s HD AMOLED technology, giving the S4′s screen – which is marginally bigger than the S3′s – a resolution of 441 pixels-per-inch.

As predicted by several industry experts before the event, most of the presentation focused on the phone’s software rather than hardware.

As well as the “touchless” technology, the company also introduced the Samsung Hub – a multimedia storage facility that can be shared across multiple Samsung devices.

Mobile phone insurance complaints hit record numbers

March 12, 2013 By: Dr Search- Principal Consultant at the Search Clinic Category: Customer Service, Mobile Marketing, mobile phones, Search Clinic, smart phones, Technology Companies, Telecommunications Companies, Uncategorized

A record number of complaints are being made about mobile phone insurance.Mobile phone insurance complaints hit record numbersThe Financial Ombudsman Service says it dealt with around 600 between April 2011 and 2012 and upheld 69%.

But it is expecting a 25% increase on that figure when the numbers for the current financial year are gathered at the end of this month.

However, it says those complaints are only the tip of the iceberg when it comes to people unhappy with their insurance provider.

Martyn James form the Financial Ombudsman Service said: “We uphold more complaints about mobile phone insurance than virtually any other product we look at.”

“It’s round about three-quarters of all the cases we see.”

The Association of British Insurers says the complaints only represent a tiny percentage of people who have mobile phone insurance and that it’s working hard to bring that number down.

Apple Inc loses it’s most valuable company crown

January 25, 2013 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Customer Service, mobile phones, smart phones, Tablets, Technology Companies, Uncategorized

Apple Inc has lost its crown as the world’s most valuable publicly traded company after its shares continued to follow the basic law of physics- gravity.Apple Inc loses it's most valuable company crownThe Oil company Exxon Mobil has regained the top slot after Apple shares fell a further 2.4%-  following a 12% drop on Thursday.

Apple, which posted disappointing iPhone sales figures on Wednesday, has seen its shares fall 37% since their record high last September.

Exxon became number one in 2005, traded places with Apple during 2011, and had been number two since early 2012.

At the close on Wall Street, Apple had a market value of £261 billion, against Exxon’s of £264 billion.

The technology company has been hit by fears over its future growth, despite record profits.

Although the firm said on Wednesday that it had sold more iPhones (47.8 million) and iPads (22.9 million) in the final three months of last year than in any previous quarter, investors and analysts had expected yet more.

On Thursday, about £32 billion was wiped off Apple’s value after the biggest daily drop in the firm’s stock in four years.

Apple is also facing fierce competition from rivals like Samsung, which accounted for one in four of all mobile phones shipped worldwide last year, according to Strategy Analytics.

Apple’s share price rose sharply following a revival under Steve Jobs, who died in 2011, which came about first in computers and then the iPod music player, and was then followed by the iPhone and iPad.

Apple’s shares were worth as little as $3.19 in 1997 when it faced the possibility of bankruptcy, and reached a record $702.1 on 19 September 2012.

Nokia promotes 3D printing for mobile phone cases

January 14, 2013 By: Dr Search- Principal Consultant at the Search Clinic Category: Customer Service, Dr Search, mobile phones, Nokia, Search Clinic, smart phones, Telecommunications Companies, Uncategorized

Nokia is releasing design files that will let owners use 3D printers to make their own cases for its Lumia phones.Nokia promotes 3D printing for mobile phone casesFiles containing mechanical drawings, case measurements and recommended materials have already been released by the phone maker.

Those using the files will be able to create a custom designed case for the flagship Lumia 820 handset.

The project makes Nokia one of the first big electronics firms to seriously back 3D printing.

In a blogpost, John Kneeland, one of Nokia’s community managers, revealed the Finnish phone maker’s decision to release the 3D drawings.

Printing in 3D involves sending a design file to a printer that then forms a solid version of that object by slowly building it up in layers of plastic. Early 3D printers could only work in one colour but the latest versions can produce intricate, multicoloured objects.

Mr Kneeland said Nokia was releasing what he called a “3D printing development kit” to help people produce the cases. The files are already available on the site Nokia maintains for its developers.

He said 3D printing was another way that the firm wanted to build links to that vast community of software and hardware engineers. To get the files, users must have registered with Nokia.

He said Nokia already used 3D printing internally to do rapid prototyping, but decided to back it more publicly to help the nascent technology realise its “incredible potential”.

In the future, he said, 3D printing was likely to bring about phones that were “wildly more modular and customisable”.

Nokia might just end up selling a phone template, he said, allowing entrepreneurs to use that to produce handsets that satisfy the particular needs of their locale.

“You want a waterproof, glow-in-the-dark phone with a bottle-opener and a solar charger? Someone can build it for you – or you can print it yourself,” he wrote.

He added that, in his view, 3D printing was a technology that justified its hype and said it was “the sequel to the Industrial Revolution”.

“However, it’s going to take somewhat longer to arrive than some people anticipate, and that may disappoint people,” he said.

Payments by text message services to launch in UK in spring 2014

January 09, 2013 By: Dr Search- Principal Consultant at the Search Clinic Category: Computers, data security, Dr Search, Ecommerce, mobile phones, Personal Security, Search Clinic, smart phones, Telecommunications Companies, Uncategorized

UK mobile users will be able to send and receive money by sharing only their phone number by the spring 2014  the Payments Council has announced.Payments by text message services to launch in UK in spring 2014Account owners will be asked by their banks if they want to opt-in to a database that will allow the sending of money by text message.

The scheme is being backed by eight major financial institutions.

Its launch will bring the UK up to speed with technology which has been used for several years in the developing world.

Many African nations use systems such as M-Pesa, which is typically seen as a secure way to transfer funds quickly between individuals and businesses.

Mobiles in the UK are already being used for a variety of online banking tasks, with services such as Barclay’s PingIt simplifying sending money to and from accounts.

But this new set up will be the first to not require users to set-up a separate account with a mobile wallet service.

The scheme will be administered by the Faster Payments service – which processed more than 800 million online and phone banking transactions in 2012 – and the Link network, which processed 3.1 billion cash machine withdrawals last year.

The system will mean people can send and receive money to others by sharing just their mobile number – rather than having to swap other details such as sort code or account number.

However, the Payments Council said a passcode or similar security measure would ensure the system could not be abused.

Also, banks will have the ability to remotely disable accounts suspected of misuse.

Research would be conducted to make sure the limit represented a blend of “convenience and security”, the spokesman added.

Apple boss Tim Cook takes massive pay cut

January 03, 2013 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Dr Search, mobile phones, Search Clinic, smart phones, Tablets, Technology Companies

Tim Cook will take home a salary of just 1% of the £235 million ($378 million) that he received to be Apple’s boss last year.Apple boss Tim Cook takes massive pay cutIn a regulatory filing, the iPhone-maker’s head said he would get a salary of £875,000 with a bonus of £1,750,000 for 2012.

Most of his money from 2011 came from a grant of shares awarded for becoming the chief executive and Apple said he would not get any new shares.

“Mr Cook’s target cash compensation remains significantly below the median for CEOs of peer companies,” it said.

Last year, following the death of co-founder Steve Jobs, Mr Cook received a bonus in the form of stock of more than $370 million, making him reportedly the best paid boss in the USA.

His base salary was $900,000. His predecessor, Steve Jobs, famously had an annual salary of $1.

Mr Cook’s salary was raised to $1.4 million and he received a bonus of 200% of his salary for exceeding Apple’s own targets in a year when its profit grew 61% to $41.7 billion and Apple became for a time the most valuable company in the world.

“Mr Cook did not receive an RSU [restricted stock unit] award in 2012 in light of the RSU award he received in connection with his promotion to CEO in August 2011,” Apple said.

It added: “Following a recommendation by Mr Cook to the Compensation Committee, the company adopted stock ownership guidelines for the CEO and the non-employee directors. Under the guidelines, Mr Cook is expected to own shares of company common stock that have a value equal to ten times his base salary.”

His colleagues received hefty pay packages after a successful year. Bob Mansfield, senior vice president of technologies, will get almost $86 million and chief financial officer Peter Oppenheimer will receive $68.6 million.

Nokia launches it’s own streets map to battle Google and Apple

December 07, 2012 By: Dr Search- Principal Consultant at the Search Clinic Category: Apps, Computers, Customer Service, Dr Search, mobile phones, Nokia, smart phones, Technology Companies, Telecommunications Companies, Uncategorized

Nokia has launched it’s own Maps service after a user-backlash led Apple to apologise for the quality of its iOS6 Maps update.Nokia launches it's own streets map to battle Google and AppleThe Finnish firm quickly capitalised by beating Google to the release of an app in Apple’s iPhone and iPad store.

Giving away a product that cost millions of dollars to create to owners of a rival’s products might seem like an odd business decision, but behind it lies a critical point.

If Nokia’s 25-year-old mapping business is to survive the evolution from dedicated sat-nav systems to smart devices it needs to secure as much feedback data as it can.

That means attempting to woo smartphone and tablet users with a series of innovations.

You can already see a hint of the importance of feedback data in the colour codes Nokia uses to show which streets are suffering from busy traffic. It does this by taking anonymised GPS and movement readings from users’ phones and other Nokia-powered sat-nav systems to work out road conditions.

Its upcoming Living Maps feature aims to take this a step further by colour-coding areas according to each user’s leisure tastes.

The unit traces its roots to Barry Karlin, a South African immigrant to Silicon Valley who had the idea of a computer mapping solution after becoming lost while driving in the area in 1984 and finding the large map he owned unwieldy to use.

In 1987 he launched DriverGuide – a printed door-to-door driving guide sold from kiosks which was targeted at rental car drivers in San Francisco.

Over the following years the company changed its name first to Navtech, then Navteq and for a time came under the control of Philips.

But after research costs mounted, the Dutch company decided go in a different direction and by 2004 the business had been floated on the New York Stock Exchange with a valuation of about $2 billion (£1.2 billion).

Its public status proved to be short-lived when Nokia announced it wanted to acquire the firm in 2007. It paid $8.1 billion for the privilege the following year.

Nokia already powers the default map apps on Windows Phone handsets, Windows 8 computers and Amazon’s Kindle tablets.

The True cars are fitted with a range of sensors including high-precision cameras and an inertial measurement unit which measures the slope of each road – a feature which could allow trucking companies to identify the least hilly routes in order to cut fuel costs.

But the critical feature is a rotating sensor called Lidar (light detection and ranging) which uses 64 lasers to capture 1.3 million points of digital information every second of each vehicle’s journey.

“The lasers bounce off any reflective surface that allows us to capture lane markings [which use reflective paint], it shows us the exact location of road signs and it also allows us to capture the world in 3D,” explains Mr Fox.

“That’s the primary purpose… we are able to create at street-level a digital representation of the real world.”

While Google’s Street View offers panoramic photos, Nokia intends to offer a computer-created graphics-based version of the planet by combining Lidar-collected data with colour information gathered by panoramic cameras.

The advantage, Mr Fox suggests, is that Nokia can offer a highly-detailed depiction of the environment to pedestrians, but a less distracting version to motorists.
6,366 people are employed by Nokia’s location division.

Vodafone’s Italy and Spain businesses written off

November 21, 2012 By: Dr Search- Principal Consultant at the Search Clinic Category: Broadband, Customer Service, Dr Search, internet, mobile phones, Search Clinic, smart phones, Technology Companies, Telecommunications Companies, Uncategorized, WiFi

Vodafone has written down the value of its units in Spain and Italy by £5.9 billion which the firm has blamed on the tough market conditions in the two countries.Vodafone's Italy and Spain businesses written offThe news came as the mobile phone firm reported a pre-tax loss of £492 million for the six months to 30 September, against an £8 billion profit a year earlier.

But there was better news from Verizon Wireless, a US business of which Vodafone owns 45% as it said on Monday that it would pay an $8.5 billion (£5.4 billion) dividend.

The dividend is due to be paid to its owners – Verizon Communications and Vodafone – by the end of the year.

It is the second dividend that Verizon Wireless has paid this year-  following a $10 billion one in January.

For several years before that, Verizon Wireless had been using its spare cash to pay off it’s debts instead of paying dividends.

Vodafone said it expected to receive £2.4 billion of the Verizon dividend and plans to use part of it to start a £1.5 billion share buyback programme.

Under such a programme a company buys its own shares and cancels them which increases the value of the remaining shares.

Announcing its latest results, Vodafone chief executive Vittorio Colao said: “Our results reflect tougher market conditions, mainly in southern Europe.”

But he added that he was positive about longer term opportunities, partly as a result of the group’s “attractive and growing exposure to emerging markets”, such as India and Turkey.

Revenue in southern Europe fell 17.5%, including an 8.2% decline due to the euro weakening against the pound.

Vodafone said the pressure from price competition and continuing economic problems in the eurozone had been partially offset by improved revenue from data services, as more people had smartphones.

It said customers in Italy and Spain had been reducing their spending on mobile phone tariffs because of economic weakness in those countries.

Cyber thieves target smartphones and mobiles for future profits

November 14, 2012 By: Dr Search- Principal Consultant at the Search Clinic Category: Android, Apple, Apps, Computers, Customer Service, Cyber Security, data security, Dr Search, Ecommerce, Google, internet, mobile phones, Online Marketing, Search Clinic, smart phones, Tablets, Technology Companies, Uncategorized

As more people around the world are using smartphones and downloading apps, bank, and conduct business, there’s more and more of an incentive for criminals to attack phones- as they used to attack PCs in the past.Cyber thieves target smartphones and mobiles for future profitsCrimeware kits, which let novice cyber thieves create their own viruses with a few mouse clicks, have been behind the huge rise in the number of malicious programs that plague PCs.

Now, such kits are starting to be made for mobile malware.

What criminals like about mobiles is their intrinsic connection to a payment plan. This made it far easier to siphon off cash than with PC viruses.

All phones that have access to SMS are able to charge money to their phone bill via premium rate SMS processes.

Almost 70% of the millions of scams try to steal cash by surreptitiously racking up premium-rate charges.

Malicious apps made it hard for people to realise they were being scammed, because they could work surreptitiously while phone owners used a different application.

Alongside the growth in mobile malware is a rise in junk or spam text messages being sent to phones – many involving fake offers in an attempt to sucker the recipient into revealing their credit card number.

The ways to keep your mobile phone safe are:

  • Stick to official marketplaces and app stores
  • Be suspicious of offers that look too good to be true
  • Check your bill for rogue charges
  • Be wary of sites offering for free apps that cost money elsewhere
  • Be extra wary of Android apps as Google’s vetting is not as strict as Apple’s.