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Archive for the ‘Messaging’

Blackberry 10 smartphone launched to positive reviews

February 04, 2013 By: Dr Search Principal Consultant at the Search Clinic Category: BlackBerry, Computers, Customer Service, data security, Email, Messaging, Personal Security, Search Clinic, smart phones, Technology Companies, Telecommunications Companies, Uncategorized

Blackberry have launched two new smartphones- which have been greeted with positive reviews.Blackberry 10 smartphone launched to positive reviewsThe Z10 is controlled via a 4.2 inch touchscreen while the Q10 has a smaller 3.1 inch screen and physical keyboard.

The new operating system had originally been due for release last year.

“Two years ago we had to make a very serious decision,” chief executive Thorsten Heins told a press conference in New York.  “Adopt someone else’s platform or build a whole new one from ground up for Blackberry. And we made the tough call to go it alone.”

“Bringing an entirely new platform to the market and ushering this company through a really difficult transition took careful planning and we absolutely knew it was risky.”

According to data from IDC, Blackberry devices used to account for just over 19% of global smartphone shipments at the start of 2010 – but it suggests that figure had dropped to less than 4% by the end of last year.

The new user interface allows up to eight apps to run simultaneously, four of which can appear in small windows on the same screen – something the firm describes as “true multitasking”.

During a demonstration executives said the intention was to let users “flow” through applications using swipes and other gestures rather than copy the “in and out” nature experienced when navigating rivals’ devices.

For example BB10’s Hub – which brings together emails, texts and other notifications – can be accessed by swiping up and then to the right from any app. The user then needs to reverse the gesture to return to where they were.

The BBM messaging app can now make audio and video calls as well as being able to share what is on one person’s screen with the other user’s device.

The Z10 is not RIM’s first to feature a touchscreen keyboard, but it has adopted new features to attract users more used to physical buttons.

These include a feature which learns the words and phrases the owner most often types and then uses this to suggest words which float above the keyboard and can be flicked into place.

It will also learn to anticipate and correct frequently made mistakes – such as if the user often hits the letter C when they mean to tap space.

“This is not a new Blackberry device, this is a completely new Blackberry experience. For the first time the traditional keyboard Blackberry users will it find easier to type on a touchscreen.”

The handsets also include a mix of features designed to make them appeal as a crossover business-personal machine.

Blackberry Balance sets up a “work perimeter” on the phones so that data belonging to the user’s employer can be limited to approved apps, while photos and other personal information can be used across a wider range of software.

Security conscious companies are also given the option of being able to remotely wipe sensitive files.

Facebook tests charging $1 to send messages to strangers

December 28, 2012 By: Dr Search Principal Consultant at the Search Clinic Category: Email, Facebook, Messaging, Pay Per Click Advertising, Search Clinic, Social Media, Technology Companies, Uncategorized

Facebook has begun a trial which allows users to pay $1 to send messages direct to people who are not their friends.Facebook tests charging $1 to send messages to strangersThe fee will mean messages go straight to a recipient’s inbox rather than the Other folder which contains all unsolicited correspondence.

The trial is only for a “small number of people” and is initially being tested just in the US.

Users will be able to receive a maximum of one paid for message per week, and no more than three each month.

“Several commentators and researchers have noted that imposing a financial cost on the sender may be the most effective way to discourage unwanted messages and facilitate delivery of messages that are relevant and useful,” the site said in a statement.

“For example, if you want to send a message to someone you heard speak at an event but are not friends with, or if you want to message someone about a job opportunity, you can use this feature to reach their inbox.”

The system is similar to one adopted by professional social networking service LinkedIn.  Although their InMail feature allows users to get in touch with people they are not connected to for a set monthly premium fee.

On Facebook, users can already send messages to anyone else on the network. However, depending on a user’s privacy settings, messages from users who are not friends mostly end up in the Other folder.

This folder, which is separate from the user’s main inbox, often goes unchecked.

The $1 charge will mean messages will go straight to a user’s inbox. Facebook said the level of cost is likely to prevent spam or irrelevant messages.

There are no immediate plans to launch the trial for users in Europe, but it could happen in the future, Facebook said.

The changes are the latest evolution of Facebook’s messaging service – an area of its site it is looking to expand.

The site’s founder Mark Zuckerberg has previously said he wants people to use Facebook messages instead of email – and the network rolled out @facebook.com email addresses to all users in June.

Indian spam texts must stop warns advertising watchdog

December 19, 2012 By: Dr Search Principal Consultant at the Search Clinic Category: data security, Dr Search, Email, Messaging, Search Clinic, Technology Companies, Uncategorized

A company based in India has been ordered to stop sending spam text messages about PPI and accident compensation to UK consumers.Indian spam texts must stop warns advertising watchdogThe Advertising Standards Authority (ASA) upheld complaints about the texts sent by Mumbai-based claims management company, Data Supplier.

It said it had not seen any evidence that the recipients had agreed to be included on the company’s database.

Many consumers have expressed their general frustration at receiving unsolicited text messages about payment protection insurance (PPI) mis-selling claims.

A huge industry in PPI claims has built up after providers started paying millions of pounds in compensation for policies sold to people who did not want or need them.

The particular complaint dealt with by the ASA surrounded a text message that said: “We have been trying to contact you regarding your PPI Claim, we now have details of how much you are due, just reply CONFIRM and we will call you back.”

A second text said: “Our records indicate you may be entitled to £3750 for the accident you had. To claim for free just reply CLAIM to this msg. To stop text STOP.”

Three complainants, two of whom received the first text and one who received the second, challenged whether they were misleading and could be substantiated.

These people said they had not recently had an accident or did not believe that they were eligible to reclaim PPI payments, and suggested that the texts breached the advertising code because they were unsolicited.

The ASA ruling said: “We noted that we had not seen any evidence to show that the recipients of the texts had given their explicit consent to be included on the Data Supplier’s database.

“We also understood that none of the recipients had recently had accidents or considered themselves to be eligible to make a PPI claim, and that the texts did not identify who the message had been sent from.

“For those reasons, we concluded that the texts were unsolicited and misleading and were therefore in breach of the code. The texts must not be sent again in their current form.”

The UK’s ASA advertising rules are simply:

  •     Companies must not send “persistent and unwanted” communications by telephone, fax, mail or email
  •     The messages must include the company’s name and details of how to opt out
  •     Companies must make it simple for people to opt out.

Waste management recycling Cheltenham company wins award

November 26, 2012 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, Dr Search, Messaging, Online Marketing, Search Clinic, Technology Companies, Uncategorized

A Cheltenham waste management recycling company Printwaste has won a prestigueous National Award – the Document Destruction Company of the Year!Waste management recycling Cheltenham company wins awardThe Document Manager Awards has added value to both our image, and industry credibility. To achieve this award shows that our customers recognise the standard of service we are able to offer and differentiates us from the competitors.

Since 2007, the Document Manager Awards has been the UK’s Document and Content Management’s most prestigious, and enjoyable awards evening.

Every year has been a sell-out attracting up to a 200 guests to its black-tie dinner.

The event offers your organisation an unequalled opportunity to imprint its brand and corporate power on the entire senior level of UK document management gathered in one location.

The Document Manager Awards are run by the Document Manager Magazine- which is published bi-monthly and has a circulation of 14,560 in the UK

The total waste management recycling service means you only need to deal with one waste management company. The service is recycling-led and builds in incentives to reduce your business’ general waste. They provide a combination of services, including all of the below:

  •     Confidential waste destruction
  •     Duty of Care compliance
  •     Full management information reporting
  •     General waste disposal
  •     Hazardous waste disposal
  •     Recycling of all materials
  •     Waste audits

You can be assured that Printwaste’s audit will always go the extra mile, to ensure you receive the best possible waste management programme. We understand the need to reduce costs and our job is to achieve best recycling value from your material by reducing your landfill costs.

Since its birth 18 years ago, DM Magazine has covered applications that overlap with its central tenet of Document Management, including Knowledge & Content Management, E-mail, Records and Archive Management, as well as ‘peripheral’ technologies such as security, storage systems and networking.  Included in our broad definition of Document Management would be scanning & imaging, data capture, recognition, archiving and retrieval, workflow & business process automation and intra/internet solutions.   In recent years there has been a shift in emphasis towards Enterprise Content Management, and therefore integration with line-of-business applications, ROI and similar strategic issues are also covered regularly.

Hardware coverage includes document scanners and multifunction devices, as well as other related products such as display technologies, storage devices, network printing solutions etc.  DM also occasionally reviews more peripheral product offerings such as fax servers, email management/archival software etc.

DM includes regular ‘focus’ looks at specific vertical markets where these technologies are having a major impact: foremost among these continue to be government, health, and the finance sector, and we will also feature construction, manufacturing, utilities, distribution, professional services, logistics, education and more.

As with any title in a fast moving IT sector, all planned features are subject to change at short notice, whether due to last-minute withdrawal of an article or just someone pitching us an idea that we can’t resist!  Document Manager welcomes submissions from vendors/PR’s, especially by-lined Opinion articles and case studies/Case Studies. This features list is also available at www.document-manager.com where you can view the full media pack and other information relating to the magazine.

Blackberry says sorry with free apps

October 18, 2011 By: Dr Search Principal Consultant at the Search Clinic Category: Apps, BlackBerry, Customer Service, Ecommerce, internet, Messaging, mobile phones, smart phones, Technology Companies, Uncategorized

To try to compensate and say sorry for the bad service to it’s users last week Blackberry has announced that it will give away a dozen apps for free.Blackberry says sorry with free appsClassic games such as Bejeweled and The Sims are being offered free to Blackberry owners. The games, plus personal productivity tools and utilities, are an attempt at compensation for the three day global blackout.

A faulty switch at a data centre in Slough left millions around the world unable to use messaging and web browsing services on their handsets for three days.

In a statement announcing the giveaway, Mike Laziridis, chief of Blackberry owner Research in Motion, apologised again for the three day service stoppage.

“We are grateful to our loyal Blackberry customers for their patience,” he said. “We are taking immediate and aggressive steps to help prevent something like this from happening again.”

In total, 12 apps are being offered to customers and RIM said more would be made available in the coming weeks.

As well as games such as Texas Hold’em Poker and Bubble Bash 2, users can get Photo Editor Ultimate and DriveSafe.ly pro.

The programs, which Blackberry claims are worth more than £66, will be free until 31 December 2011.

The software is available via the Blackberry App World store.

RIM faced serious criticism over the stoppage. Thousands of people turned to Twitter and other social media networks to express their poor opinion of the company and its stuttering efforts to fix the problems.

Business customers are being offered a free month of technical support. Those who already have a support contract will be offered a month of Blackberry’s enhanced support service.

Mobile operators are also mulling compensation packages for customers. Spanish telecoms firm Telefonica, which owns the UK’s O2, said it would offer a package to customers but it is not clear what form it will take.