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Chrome browser overtakes Firefox to become world’s second most popular

December 07, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Broadband, Browser, Customer Service, Ecommerce, Google, Microsoft, Mozilla, Technology Companies, Uncategorized, mobile phones, smart phones

Google’s Chrome has overtaken Mozilla’s Firefox as the world’s number two browser behind Microsoft’s Internet Explorer last month, according StatCounter. Chrome browser overtakes Firefox to become world's second most popularThe findings quote Chrome’s worldwide market share at 25.69% and Firefox’s at 25.23%. Internet Explorer, according to the same findings, dominates worldwide market share at 40.63%.

In the U.S., meanwhile, Chrome is still number three with 17.3%, a 6.41% jump compared to last November. Internet Explorer held the top spot with 50.66% and grew by 0.42%. Firefox was second with 20.09%.

Internet Explorer’s commanding lead has been challenged by the browser’s near absence from smartphones and tablets.

Last month, another researcher, Netmarketshare, reported that Internet Explorer’s share dipped below 50% for the first time.

Safari, Apple’s default browser on the iPhone and the iPad, claimed 62.17% of mobile traffic. Internet Explorer, meanwhile, had 52.63% of desktop traffic, according to the researcher.

Chrome may be coming to Google’s mobile Android platform soon, according to reports. The 3-year-old browser’s growth, which benefits from being promoted on Google.com, hit 200 million users in October.

Chrome also became the most popular browser for accessing Mashable in August.

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Black Friday and Cyber Monday US internet sales surge

December 02, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Amazon, Apple, Customer Service, Ecommerce, Mobile Marketing, Online Marketing, Technology Companies, Uncategorized, eBay, internet, mobile phones, smart phones

Online sales rose faster than expected in the US on Black Friday, according to surveys- with more expected next week.Black Friday and Cyber Monday US internet sales surgeInternet sales totalled £524 million ($816 million), a 26% gain on last year, said Comscore. IBM Coremetrics put the rise at 24%.

Black Friday, the day after Thanksgiving, is treated by many retailers as the start of the Christmas shopping season. They offer one-off discounts to mark the occasion.

Analysts said heavy promotional activity helped drive demand.

By comparison, a report by Shoppertrak suggested that in-store Black Friday sales were up by 7% on last year, at £7.12 billion ($11.4 billion).

Around 50 million Americans visited online retail sites on Friday, according to Comscore.

It said Amazon was the most popular destination, with 50% more visitors than any other retailer.

Walmart, Best Buy, Target and Apple were next in line, said the analytics company.

“Despite some analysts’ predictions that the flurry of brick-and-mortar retailers opening their doors early for Black Friday would pull dollars from online retail, we still saw a banner day for e-commerce,” said Comscore’s chairman, Gian Fulgoni.

IBM Coremetrics also noted a trend towards shopping on smartphones and tablet computers.

It said Black Friday purchases made on mobile devices had accounted for 9.8% of all online sales, compared with 3.2% last year.

IBM described mobile shoppers as having had a “laser focus” since they had been more likely to view a single page on a retailer’s site rather than browse what else was for sale.

IBM said Apple’s iPhone and iPad had generated the most mobile internet visits to online stores, accounting for more than double the traffic originating from devices running Google’s Android system.

The company also noted a jump in Black Friday related chatter on social networks. It recorded a 110% rise in discussion volumes after consumers had shared tips on how to secure products before they sold out and the best places to park.

Friday’s internet sales are expected to be eclipsed today on what is referred to as Cyber Monday – which many experts believe will be the US’s busiest online shopping day of the year.

Close to 123 million Americans plan to make an online purchase according to a survey commissioned by the US National Retail Federation, an industry lobby group. That would be a 15% increase on last year.

NRF said nearly eight in ten online retailers would run special promotions including “flash sales that last an hour” and “free shipping offers”.

The federation also highlighted the shift to mobile devices, saying it expected 17.8 million Americans to use them to shop today, nearly five times the number in 2009.

“Retailers have invested heavily in mobile apps and related content as the appetite for Cyber Monday shopping through smartphones and tablets continues to rise,” said Vicki Cantrell, executive director of the NRF’s website shop.org.

UK internet retailers said it was less clear which day will be the UK’s busiest online shopping day this year.

“Over the last couple of years we have seen a fortnight of peak activity over the period corresponding to both this and next week,” said Andy Mulcahy, a spokesman for the industry body Interactive Media in Retail Group (IMRG).

“We expect £3.72bn will be spent online over the two week period.”

Mr Mulcahy said that although some retailers are trying to generate interest in the idea of a cyber event in the UK, but they are split over which day to mark.

Visa Europe said it believed today will be the UK’s busiest internet shopping day, with £303m spent online.

eBay has forecast that it would experience its peak in activity this Sunday with more than 5.5 million people expected to log onto the UK version of its auction website.

Amazon said it expected to experience more demand the following day.

“In recent years, the first Monday in December has been Amazon.co.uk’s busiest day with orders for over 2.3 million items being placed on Monday 6th December last year,” said Christopher North, the website’s managing director.

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Apple cleans up green image in China

November 18, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Computers, Customer Service, Ecommerce, Technology Companies, Uncategorized

Apple has met environmental groups in China in a bid to improve concerns about pollution caused by it’s Chinese manufacturers.Apple cleans up green image in China Apple has identified China as one of the key markets for its future expansion and growth plans

The move comes after a report in August alleged that some Apple manufacturers were discharging harmful pollutants into the environment.

The Institute of Public and Environmental Affairs (IPE) said the technology giant had shared its plans to address the issues during the talks.

The IPE said Apple did not disclose the identity of its suppliers, but it was confident that the US company will work to ensure that its partners comply with environmental regulations.

Although Apple refused to comment on specific talks, its Beijing-based spokeswoman, Carolyn Wu, told the BBC that the company conducts regular audits of its suppliers.

According to its Supplier Responsibility report, Apple conducted such checks at 127 different facilities last year.

The company also said that it required its suppliers to resolve any violation within 90 days.

“Apple is committed to driving the highest standards of social responsibility throughout our supply chain,” Ms Wu said.

“We require that our suppliers provide safe working conditions, treat workers with dignity and respect, and use environmentally responsible manufacturing processes wherever Apple products are made.”

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New ARM chip means cheaper smartphones

October 27, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Computers, Customer Service, Technology Companies, Uncategorized, mobile phones, smart phones

UK chip designer ARM has launched a new processor, which should allow manufacturers to make cheaper smartphones.New ARM chip means cheaper smartphonesThe company hopes the Cortex A7 will enable a mobile computing revolution in developing countries where current technologies are often unaffordable.

Consumers in developed countries should also see a benefit.

The ultra-efficient chip can be paired with more powerful processors in a “hybrid” model to reduce power use.

ARM’s designs are used in approximately 95% of the world’s smartphones.

A range of big name manufacturers have already signed-up to use the A7 processor along with the company’s “big.LITTLE” architecture.

Samsung, LG, NVidia and Texas Instruments were among those to throw their weight behind the technology.

Apple is also known to make use of ARM-designed chips in its mobile devices, although it has historically been reluctant to say so publicly.

Used as the sole processor in a smartphone, the A7 is said to offer comparable power to current chips at a fraction of the price, while consuming much less battery power.

Its silicon core is only one-fifth of the size of existing technologies, allowing a reduced production price, according to ARM chief executive Warren East.

“You typically make chips on a silicon wafer and it costs roughly the same amount of money for each wafer. If you can get 2,000 devices on a wafer or 1,000 devices on a wafer it makes a huge difference to the cost per device,” he told BBC News.

“We can see the developed world moving on and mobile being the nexus for all sort of consumer electronics. In the Bric countries (Brazil, Russia, India and China) we are seeing catch-up.

“As we look forward these smartphones are going to be totally ubiquitous and in the much less developed areas, such as Africa, you will see smartphones becoming tools that people use to make their lives easier.”

Mr East said that the trend would happen regardless of intervention, but cheaper devices would greatly accelerate that, enabling smartphones to be produced for under $100 (£60) by 2013 or 2014.

In countries where price is less of an issue, the Cortex A7 may be combined with high end mobile processors to offer a powerful, yet energy-efficient package, ARM said.

For less demanding tasks such as checking in the background for email and social networking updates, the A7 processor would handle the work.

Using a technology known as big.LITTLE, the phone would instantly switch over to chips such as the Cortex-A15 when more horsepower was needed.

Although ARM currently enjoys a dominant position in the smartphone and tablet markets, the Cambridge-based firm is facing the prospect of stiff competition from Intel, which plans to enter the mobile processor business.

Its forthcoming Medfield and Clover Trail processors are aimed at the smartphone and tablet markets.

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Steve Jobs vowed to destroy Google’s Android

October 25, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Apps, Customer Service, Google, Technology Companies, Uncategorized, mobile phones, smart phones

Steve Jobs said he wanted to destroy Google’s Android and would spend all of Apple’s money and his dying breath if that is what it took to do so.Steve Jobs vowed to destroy Google's AndroidThe full extent of his animosity towards Google’s mobile operating system is revealed in an authorised biography which is released today.

Mr Jobs told author Walter Isaacson that he viewed Android’s similarity to iOS as “grand theft”.

Apple is suing several smartphone makers which use the Android software.

According to extracts of Mr Isaacson’s book, Mr Jobs said: “I’m going to destroy Android, because it’s a stolen product. I’m willing to go thermonuclear war on this.”

He is also quoted as saying: “I will spend my last dying breath if I need to, and I will spend every penny of Apple’s $40 billion in the bank, to right this wrong.”

Apple enjoyed a close relationship with Google prior to the launch of the Android system. Google products, including maps and search formed a key part of the iPhone’s ecosystem.

At that time, Google’s chief executive, now chairman, Eric Schmidt also sat on the board of Apple.

However, relations began to sour when Google unveiled Android in November 2007, 10 months after the iPhone first appeared.

In subsequent years Apple rejected a number of Google programs from its App store, forcing the company to create less integrated web app versions.

Android has subsequently enjoyed rapid adoption and now accounts for around 48% of global smartphone shipments, compared to 19% for Apple.

But its growth has not gone uncontested. Apple has waged an aggressive proxy-war against Android, suing a number of the hardware manufacturers which have adopted it for their tablets and smartphones.

Motorola was one of the first to be targeted, although it is Samsung that has recently borne the brunt of Mr Jobs’ law suits.

The South Korean firm is currently banned from selling its Galaxy Tab 10.1 in Australia and Germany because of a combination of patent infringements and “look and feel” similarities. A smartphone ban is also pending in the Netherlands.

Samsung is counter-suing Apple for infringing, it claims, several wireless technology patents which it holds the rights to.

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Apple reports 85pc rise in profits

October 19, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Customer Service, Online Marketing, Tablets, Technology Companies, Uncategorized, internet, mobile phones, smart phones

The world’s most valuable technology company Apple Inc has reported an 85% rise in its full year results.Apple reports 85pc rise in profitsNet profit for the year ending 24 September was £16.5 billion.

However, its shares fell more than 5% in after-hours trading after fourth quarter iPhone sales were weaker than experts predicted.

Overall revenues totalled £17.66 billion for the three months- which was nearly £660 million less than Wall Street forecasts.

It is the first time that Apple has missed analysts’ sales forecasts since 2008.

During a conference call, chief executive Tim Cook suggested demand for the iPhone 4 had been dampened by rumours that a new model was about to be released.

“The reduction happened largely in the back half of the quarter as the speculation hit extreme highs,” said Mr Cook.

“However, we’re thrilled to be shipping the new iPhone 4S… and we’re very confident that we will set an all-time record in the December quarter for iPhone sales.”

Apple sold 17.1 million iPhones in the last quarter. That was a 21% increase on the same period last year, but analysts had expected sales of 20 million.

The firm said handset orders had also been affected by a decision to delay new partnerships.

“We opted to defer adding new carriers or countries during the September quarter knowing that we would launch the iPhone 4S very early in the October month, and we wanted to launch our new carriers with our latest products so we waited,” said chief financial officer, Peter Oppenheimer.

The earnings are the first to be released by Apple since the death of its co-founder Steve Jobs.

Mr Cook marked the occasion by paying tribute to his predecessor.

“Steve was a great leader and mentor and inspired everyone at Apple to do extraordinary things,” he said.

“I’d like to take this opportunity to express our gratitude for all of the condolences and expressions of support that we have received following Steve’s passing.”

Despite the iPhone figures Apple said it was “thrilled” by the results.

It sold 11.12 million iPads over the latest quarter, which was a 166% rise on the same period last year.

Sales of the Mac computers totalled 4.89 million, a 26% rise and an all-time record.

Mr Cook said he was particularly excited by China, where sales are growing at a “feverish” pace.

Greater China revenue accounted for 16% of Apple’s revenue in the fourth quarter, up from 2% in 2009.

“Certainly in my lifetime, I’ve never seen a country with as many people rising into the middle class that aspire to buy products that Apple makes,” Mr Cook said.

He said the company was also focussing on Brazil where sales had increased 118% over the past year, topping £562 million.

Apple warned that the recent flooding in Thailand might cause it problems sourcing hard discs and components for its Macs.

“I’m virtually certain there will be an overall industry shortage of disc drives as a result of the disaster,” said Mr Cook.

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Apple’s iPhone 4S goes on sale worldwide

October 14, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Customer Service, Technology Companies, Uncategorized, internet, mobile phones, smart phones

Apple has released on sale it’s new iPhone 4S smart phone.Apple's iPhone 4S goes on sale worldwideAs thousands of people have queued for hours around the world waiting for the release, hundreds of people queued up for hours outside London’s Covent Garden Apple Store to be the first to get their hands on the new Apple iPhone 4S which went on sale for the first time on Friday morning.

Apple fans and staff from the store counted down the seconds until the store officially opened at 9am. Moments later customers emerged from the shop excitedly clutching the new piece of technology.

However, staff at the Covent Garden store were coy about the availability of the new phone.

“It’s very hard to judge how easy it will be as we don’t know how many people are going to come. The volume of phones we have in replicate the high demand and if you come early, say 8am, you will have a good chance of getting one,” one shop assistant said.

The smartphone’s UK launch repeated scenes similar in Australia and Japan, which were among the first countries to release of Apple’s new iPhone 4S.

The iPhone is the world’s biggest selling smartphone and some analysts expect fourth-quarter iPhone shipments to be as high as 30 million units, almost double last year’s figure.

It might look the same but the iPhone 4S is significantly faster than its predecessor, with a new camera and – this year’s most attention-grabbing feature – a clever voice control service called Siri. In hindsight, this year’s upgrade makes sense: it mirrors the 2009 upgrade from iPhone 3G to iPhone 3GS.

Overall, the iPhone 4S is a good upgrade to a very good phone.

It retains the stylish design of the iPhone 4 and gives it a substantial boost. It’s certainly not cheap when you consider some of the alternatives but it feels like a luxury product and it’s an absolute joy to use.

If you own the iPhone 4, then whether you upgrade or not depends on how tempted you are by Siri and the new camera. The upgrades in iOS 5 might be enough for iPhone 4 owners. 3GS owners should be in the queue already.

Bolt on iOS 5 – the new version of the operating system – and iCloud, Apple’s cloud storage service, and you have a pretty compelling package. It’s especially compelling for those iPhone 3GS owners whose two-year contracts are just coming to an end.

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Steve Jobs Apple founder dies hungry and foolish

October 06, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Ecommerce, Tablets, Technology Companies, Uncategorized, smart phones

Apple co-founder and former chief executive Steve Jobs, died on Wednesday at the age of 56, after a  multi year long battle with pancreatic cancer.Steve Jobs Apple founder dies hungry and foolishJobs’ death was announced by Apple in a statement late yesterday. The Apple.com homepage features a black and white picture (above) of him with the words “Steve Jobs, 1955-2011″.

A message on the site read: “Apple has lost a visionary and creative genius, and the world has lost an amazing human being. Those of us who have been fortunate enough to know and work with Steve have lost a dear friend and an inspiring mentor.

“Steve leaves behind a company that only he could have built, and his spirit will forever be the foundation of Apple.”

The Silicon Valley icon who gave the world the MAC, the iPod, the iPad and the iPhone had resigned as chief executive of the world’s largest technology corporation in August, handing the reins to current chief executive Tim Cook.

A survivor of a rare form of pancreatic cancer, he was deemed the heart and soul of a company that rivals Exxon Mobil as the most valuable in America.

“Steve’s brilliance, passion and energy were the source of countless innovations that enrich and improve all of our lives. The world is immeasurably better because of Steve,” Apple said in a statement announcing Jobs’ passing.

“His greatest love was for his wife, Laurene, and his family. Our hearts go out to them and to all who were touched by his extraordinary gifts.”

Job’s health had been a controversial topic for years. His battle with cancer had been a deep concern to Apple fans, investors and the company’s board alike.

In past years, even board members have confided to friends their concern that Jobs, in his quest for privacy, wasn’t being forthcoming enough with directors about the true condition of his health.

Now, despite investor confidence in Cook, who has stood in for his boss during three leaves of absence, there remain concerns about whether the company would stay a creative force to be reckoned with beyond the next year or so without its founder and visionary at the helm.

The news triggered an immediate outpouring of sympathy. Among others, Microsoft co-founder Bill Gates said he will miss Jobs “immensely”.

A college dropout, Buddhist and son of adoptive parents, Jobs started Apple Computer with friend Steve Wozniak in the late 1970s. The company soon introduced the Apple 1 computer.

But it was the Apple II that became a huge success and gave Apple its position as a critical player in the then-nascent PC industry, culminating in a 1980 IPO that made Jobs a multimillionaire.

Despite the subsequent success of the Mac, Jobs’ relationship with top management and the board soured. The company removed most of his powers and then in 1985 he was fired.

Apple’s fortunes waned after that. However, its purchase of NeXT – the computer company Jobs founded after leaving Apple – in 1997 brought him back into the fold. Later that year, he became interim CEO and in 2000, the company dropped “interim” from his title.

Along the way Jobs also had managed to revolutionize computer animation with his other company, Pixar, but it was the iPhone in 2007 that capped his legacy in the annals of modern technology history.

Two years before the gadget that forever transformed the way people around the world access and use the Internet, Jobs talked about how a sense of his mortality was a major driver behind that vision.

“Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life,” Jobs said during a Stanford commencement ceremony in 2005.

“Because almost everything – all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important.”

“Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.”

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Apple unveils revamped iPhone 4S

October 05, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Customer Service, Ecommerce, Tablets, Technology Companies, Uncategorized, mobile phones, smart phones

Apple has unveiled the latest iteration in its iPhone range, but there was no sign of the widely rumoured iPhone 5.Apple unveils revamped iPhone 4SThe iPhone 4S, as the model will be known, boasts an improved camera, an extra antenna for faster loading, voice recognition software and a significantly extended battery life.

It will run the latest iOS5 operating system, which is set for release on 12 October.

The event was the first major announcement for new boss Tim Cook who took over from Steve Jobs in August.

The iPhone 4S, which will go on sale on 14 October, will be available in 16GB, 32GB and 64GB models – in both black and white.

It has the same look and feel as the existing iPhone 4 which was launched 15 months ago.

However, Apple said that updates to iOS meant the phone would boast some “200 new features”.

Shares in Apple fell by almost 5% within minutes of the eagerly anticipated launch, with analysts saying that investors and Apple fans had expected the latest version to be a more radical improvement over its predecessor.

However, the company’s shares later regained most of their losses to close down just 0.6%, albeit underperforming the NASDAQ index as a whole.

Among the additions is  a voice recognition software or a “intelligent assistant” that allows users to ask questions aloud and receive detailed answers back.

Siri, which began life as a third-party app, was purchased by Apple in 2010 but has yet to appear within its software.

Details of the new phone were unveiled by Apple’s Philip Schiller

For Apple’s new chief executive, the event was as much about making a statement about his leadership as it was new products.

Tim Cook had previously acted as interim boss, looking after the company while Steve Jobs was on sick leave.

Unlike his charismatic predecessor, Mr Cook left the biggest announcement of Tuesday’s event to a colleague – marketing boss Phil Schiller.

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Apple’s iPad has 80% of US tablet market

September 30, 2011 By: Dr Search- Principal Consultant at the Search Clinic Category: Apple, Ecommerce, Tablets, Technology Companies, Uncategorized, internet

Apple’s iPad has captured 80% of the tablet computer market in the US in April to July new reserach has found.Apple's iPad has 80% of US tablet marketThe iPad accounted for six million of all 7.5 million tablets shipped in North America during the second quarter of 2011, according to research group Strategy Analytics.

It described Apple as a “formidable market leader”.

Yet they added that Amazon – which has unveiled its own tablet yesterday – could become a big challenger.

Stategy Analytics senior analyst Alex Spektor said: “Apple remains a long way ahead of its main rivals such as Motorola, Samsung, RIM, Asus and HTC.

“A combination of cool branding, user-friendly hardware, entertaining services and savvy retail distribution has made Apple a formidable market leader.”

“Provided the pricing, screen size and hardware design are right, Amazon can be one of the main challengers to Apple’s dominance,” said Neil Mawston, director at Strategy Analytics.

“Like Apple, Amazon has a strong brand, compelling content, sophisticated billing systems and widespread distribution.

“In effect, Amazon’s new tablet product represents a good opportunity to place an Amazon shopping cart in the hands of American consumers, offering optimised access to purchasing digital content or physical goods from the Amazon online store.”

The continuing popularity of Apple’s iPad comes despite its incompatibility with Adobe Flash software, meaning that users cannot view a large number of online videos.

Rivals such as Samsung are quick to highlight in their advertising that their tablets are able to use Flash.

Apple and Samsung, which makes the Galaxy range of tablets, are also continuing a number of legal disputes over patents.

The iPad was first released in April 2010, with the second version, the iPad 2, following in March of this year.

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