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TalkTalk most complained about telecommunications company

September 28, 2012 By: Dr Search Principal Consultant at the Search Clinic Category: Broadband, Customer Service, internet, mobile phones, smart phones, Technology Companies, Telecommunications Companies, Uncategorized, WiFi

TalkTalk remains the most complained about telecommunication landline and broadband provider- according to the official UK regulator Ofcom.TalkTalk most complained about telecommunications companyIt has topped the charts since Ofcom began publishing them in October 2010.

Complaints about its broadband service often related to line faults while landline quibbles focused on billing and customer service Ofcom found.

For mobiles, Ofcom received the most complaints about 3, while BT Vision was the most complained about pay-TV service.

The regulator said that generally complaints were falling, with all broadband and landline providers generating fewer issues between April and June 2012, compared to previous periods.

This is Ofcom’s sixth quarterly report on the state of complaints in the mobile, broadband and landline markets.

It aims to help consumers make informed choices when choosing new services.

During the second quarter of 2012, it received 0.53 complaints per 1,000 of TalkTalk’s customers.

TalkTalk was the only provider whose complaint levels were above average for landline services, although Ofcom pointed out that this quarter saw the fewest number of complaints since it had begun publishing the data.

In the same period, Virgin Media was the least complained about with 0.14 per 1,000 customers.

In broadband, TalkTalk generated 0.42 complaints per 1,000 customers, again above the industry average. BT Retail also had above average levels of complaints during the last quarter.

Despite TalkTalk topping the charts again, Ofcom said it was not planning to take any action at present. In the past TalkTalk has been fined £3 million for incorrectly billing customers for services they had not received.

It is also currently under investigation about the number of silent calls received by its customers.

Ofcom said it had seen a rise in complaints about this type of call – which occur when automatic dialer systems used by call centres make more calls than they have people to take them.

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