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Computer glitch hits post offices

December 20, 2011 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, Online Marketing, Technology Companies, Uncategorized

Transactions were affected at the Post Office network on Monday as computer issues caused problems on one of the busiest days of the year.Computer glitch hits post officesSome transactions were affected for two 30-minute periods, leading to queues.

The Post Office apologised, saying that the service had now been restored across the UK network of 11,800 branches.

The problem came as Royal Mail’s website continued to suffer from a computer glitch.

“We are very sorry for the inconvenience this problem has caused customers. We know how important the Post Office is to our customers at all times, but especially at Christmas,” said Kevin Gilliland, the Post Office’s network and sales director.

This is the second computer problem at the network in six months. In July, a shutdown blocked access for 3.3 million customers with Post Office card accounts.

Some pensioners have their benefits paid into a Post Office card account.

A Post Office spokesman said the glitch affected most services offered by the branches which were hit.

Post offices were expected to be particularly busy, because Royal Mail was predicting its busiest day of the year.

They were expecting 131 million items to be posted, double the usual number. They had taken on thousands of extra staff to cope with the Christmas rush, caused in part by the popularity of online shopping.

Last week, Royal Mail admitted that it had charged some customers twice for postal services as problems continue to hit its website.

Some 600 customers had cards debited twice, at an average of £50 each time, after repeating a purchase in the SmartStamp section which the system told them had initially failed. Various online postage applications – such as Price Finder – have also been down since 21 November.

A Post Office spokesman said the issues affecting Royal Mail were unrelated to the problems at the Post Office network on Monday.

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