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Tesco bank accounts still frozen by computer problem

June 23, 2011 By: Dr Search Principal Consultant at the Search Clinic Category: Customer Service, Ecommerce, internet, Technology Companies, Uncategorized, Website Design

Some customers of Tesco Bank are still frozen out of their bank accounts- four days after the bank’s computer systems suffered problems over the weekend.
Tesco bank accounts still frozen by computer problemThe banking system crashed locking out customers after Tesco moved the accounts from computers run by its former partner RBS.

Tesco says most people can access their accounts and has taken on extra staff at its call centres.

No spokesman from Tesco Bank was available to comment on its continuing problems.

But the bank’s website carries an apology to customers.

The bank’s website carries advice on what customers should do, especially if they use the Internet Explorer 9 web browser, which was launched earlier this year.

Tesco believes that this has a compatibility problem with its system, which can be very easily fixed if customers follow some instructions to re-set their browsers.

Many customers have been frustrated at both the computer lock-out and the inability of Tesco’s call centre to deal with the big jump in calls.

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