Buzz caused a storm on privacy fears
It has also served to reinforce a bigger narrative about Google that has surfaced in other ways this week. This holds that the company is prepared to use its growing market power as a blunt instrument to muscle its way into new markets – and is not too concerned about whose feet it treads on in the process.
In one sign of these growing fears, even Vittorio Colao, chief executive of Vodafone – nominally one of Google’s business partners – raised a red flag over the potential spread of its search dominance into the mobile world. Regulators should take a close look at Google’s massive market share in search, he said, “before it is too late”.
The outcry included an official complaint to US regulators and left Google scrambling to stem the anger, with a public apology and two changes to the service announced within its first four days. In the aftermath of its recent decision to abandon censorship of its search results in China, this looked like another case of testing the limits of the “Don’t be evil” motto, only to later back down.
At the root of the problem is Google’s decision to use Gmail, with its 175m active users, as a launchpad for its latest push into social networking. All users were enrolled as soon as they clicked a link to look at the service, and many found the names of those they corresponded with most frequently by e-mail – usually a private list – became the basis for a public “social network” of contacts on Buzz.
Google executives concede that they did not do enough to warn users that their private contacts would be disclosed publicly. But they put this down to a mistake made in good faith and characterise it as one of the inevitable teething problems of a new online service.
“You can’t incubate these kinds of products in a Petri dish and pull back the covers on a fully baked opus,” says Bradley Horowitz, vice-president of product management for Google’s applications business. “If you look at any company that’s been successful in this space it’s because they have been able to iterate, refine, listen, stumble, dust themselves off, get up.”
However, Marc Rotenberg, executive director of Epic, says that Buzz’s privacy settings were in fact the product of a deep corporate agenda. “The way they could compete was to enlist all their Gmail subscribers. That’s a very clear corporate decision.”
