Friday, July 17, 2009

Landing pages- wheel of success

Landing Pages- are your landing pages feeling tired? Is your conversion rate stagnant? Not quite sure what to try next? To re-energize your post-click marketing, it can help to step back and evaluate your approach from several different perspectives.

Here’s a quick exercise, the Landing Page Wonder Wheel—as in, “I wonder how to improve my landing pages?”—that can give you fresh inspiration.

Landing Pages- wheel of successThe Landing Page Wonder Wheel consists of eight dimensions on which you rate your current landing page creative and management capabilities, on a scale of 1 to 10. A 1 means you’re not doing very well there, while a 10 means you may be the best in the world at it.

1. Message match. How tight is the continuity between your adverting and your landing pages? If you run lots of ads across different keywords, but you’re driving everyone to the same few landing pages, then your message match probably isn’t very good. For example, if someone clicks on an ad for home refinancing, but they’re sent to a page that generically talks about mortgages, that’s not as tight as a page exclusively on refinancing.

2. Visual design. How good do your landing pages look? From the high-level concept and layout, down to the details of execution such as fonts and image cropping, are your pages attractive? For most people who click on your plain text search ads, the landing page is where you will make your real first impression.

Just as you probably shouldn’t show up to a job interview looking as if you rolled out of bed five minutes ago, tossed something on, and stumbled out into the world, you don’t want your landing pages to looks disheveled or uninspired either. This is a quintessential branding moment.

3. Depth. How much substance do your landing pages have? Depth is about delivering meaningful content rather than fluffy marketing-speak. Landing pages shouldn’t be superficial—otherwise they’re a waste of time. You want to share real information, tailored to the search that respondent was pursuing.

Depth doesn’t mean you should shovel a ton of content on to a single page though. Multi-step landing pages, where respondents drill down to the content and offers that are best aligned with their interests, can be highly effective.

The key is to make sure that with each extra click, you live up to expectations, providing a deeper and more relevant experience. Microsites focused on a particular topic or idea can work well too. But ultimately depth is more about quality than quantity.

4. Freshness. How frequently do you revisit your existing landing pages to update them and inject new life? If you have stale pages out there from a year or more ago, then your freshness score is low. If, on the other hand, you systematically check your pages each month, your score should be climbing. This is more about landing page management than landing page design.

The basics of freshness are making sure that content and offers are current. There’s no surer way to damage your brand than to proudly present someone with an expired offer or a stale fulfillment piece (e.g., “fill out this form to receive our hot-off-the-presses 2006 research on the state of social media”).

5. Interactivity. Are your pages flat text and images, or do you provide interactive ways to capture a respondent’s attention? In the age of YouTube, a video can be a compelling way to build rapport.

A Flash or AJAX widget that lets respondents click on tabs or thumbnails—or perhaps play with an animated diagram of your key benefits—can get them involved with a low hurdle. The secret is to incorporate these features as part of your design and messaging, not something garish or slapped on as an afterthought.

Social media is another way—albeit more experimental in this context—to add interactivity to your pages, such as bringing in Twitter feeds or Facebook Connect applications. You have to be careful about reinforcing your message and not distracting from it. But if you can use social devices to humanize yourself early with a new prospect, and coax them into a conversation, then you’re ahead of the curve.

6. Launch speed. How long does it take you, concept to completion, to launch a brand new landing page? Maybe there are technical or administrative hoops you have to jump through.

Maybe you get held up waiting for someone to take the URL live, or add a tracking code to your checkout page. Maybe you just don’t have the time or resources. But whatever the reason, if you can’t deploy a new landing page as quickly as you can publish a new AdWords ad, then there’s room for improvement.

7. Non conversion value. How well do you do with the respondents who don’t convert on your landing pages? This may seem counterintuitive at first, but if your conversion rate is 20%—which would generally be quite good!—then what are you doing with the other 80%? After all, if they clicked on your ad, they demonstrated non-trivial intent. Just because they weren’t ready to convert on that specific offer at that exact moment, doesn’t make it a throwaway experience.

8. Boldness. Do your landing pages charge forward with bold, new ideas—or are they tepid and formulaic? Landing pages can be a fantastic sandbox in which to experiment with gutsy offers, spirited language, and vivid presentations.

Since any given landing page handles only a sliver of your traffic—and because it’s usually easy to do A/B testing in this context—you can push the envelope without taking big risks. If a daring idea doesn’t pan out, you can quickly pull it down. If it catches fire (in a good way!), then you can expand its reach.

How good is your wheel?

Now that you have your self-assessment scores, mark them on the wheel on each corresponding spoke, moving outwards for higher scores. So a 1 would be placed near the center of the wheel, while a 10 would be placed on the outer rim.

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Tuesday, July 14, 2009

SEO on a small budget

Search engine optimisation (SEO)- the latest video in our series focuses on how small businesses can effectively optimize their website when they don’t have the cash to get it done professionally.

SEO can be very time consuming for small business owners, not to mention often expensive if you outsource to professional SEO companies. Google understands that many small business owners and webmaster don’t have the time or funds, which is why they have stepped in to help with some quick DIY SEO tools tips.

“Google Guru” Matt Cutts has put his top SEO tips into a video. It’s not too long but does give some good tips for webmaster or business owners new to SEO.

Here is Matt’s video for your viewing pleasure:


The video is a great start for newbie SEOers who don’t have the budget for large scale SEO. Just in case you can’t view the video (or choose not to watch it), here are Matt’s 2 main tips:

1. Start with a small niche (geographical location or specific product)
2. Make your site stand out with creativity (this will encourage more backlinks)

Do you have any additional tips? If so feel free to share them in the comments section below.

If you’re not keen on doing your site’s SEO yourself, then check out our wide range of affordable SEO services specifically for small business owners.

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