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More UK people using internet

June 01, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Dr Search, Ecommerce, internet, Technology Companies, Uncategorized, Website Design

More people are using the Internet in the UK- according to official statistics.

More people are using the Internet in the UK- according to official statistisIn the first quarter (Jan to Mar) 2015, 86% of adults (44.7 million) in the UK had used the internet in the last 3 months (recent users), an increase of 1 percentage point since the quarter 1 (Jan to Mar) 2014 estimate of 85%.

11% of adults (5.9 million) had never used the internet, falling by 1 percentage point since quarter 1 (Jan to Mar) 2014.

The South East had the highest proportion of recent internet users (90%) and Northern Ireland was the area with the lowest proportion (80%).

In quarter 1 (Jan to Mar) 2015, the proportion of adults who were recent internet users was lower for those that were disabled (68%), compared with those that were not disabled (92%).

In quarter 1 (Jan to Mar) 2015 the proportion of adults aged 16 to 24 years who were recent internet users was lower for those that were disabled (95% recent users) compared with those that were not disabled (99% recent users).

The proportion of adults aged 75 years and over who were recent internet users was also lower for those that were disabled (27% recent users) compared with those that were not disabled (40% recent users).

Moral of the story is that if you are a business, you want more business- and you are not on the Internet you are missing a trick.

So if you need help with making money online then please contact us now either by clicking the contact us button or ring us 01242 521967:contact search clinic

FBI warns on airline hacking threat

May 23, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Computers, Cyber Security, data security, Hackers, Search Clinic, Technology Companies

The USA’s Federal Bureau of Investigation (FBI) has issued a formal alert warning airlines to be on the lookout for hackers.

Federal Bureau of Investigation (FBI) has issued a formal alert warning airlines to be on the lookout for hackersIt follows an onboard tweet from security expert Chris Roberts, who joked about being able to hack into a United Airlines plane’s wi-fi network.

A terrorist could theoretically take over systems that fly a plane by compromising equipment at their seat as an increasing number of airlines are offering onboard wi-fi to customers.

The FBI and the US Transportation Security Administration (TSA) said they had no information to support claims a plane’s navigation system could be interfered via its onboard wi-fi kit, but added that they were evaluating the evidence.

In a private industry notification posted on its website and reported by Wired magazine, the FBI advised airlines to:

  • report any suspicious activity involving travellers connecting unknown cables or wires to the in-flight entertainment (IFE) system
  • report any evidence of suspicious behaviour following a flight, such as IFE systems that show evidence of tampering or the forced removal of covers to network connection ports
  • report any evidence of suspicious behaviour concerning aviation wireless signals, including social media messages with threatening references to onboard network systems, automatic dependent surveillance systems (ADS-B), aircraft communications addressing and reporting systems (ACARS) and air traffic control networks
  • review network logs from aircraft to ensure any suspicious activity, such as network scanning or intrusion attempts, would be captured for further analysis

In his tweet, Mr Roberts suggested that he might be able to deploy the oxygen masks on the flight.

Chris Roberts’s tweet:

On arrival at Syracuse airport, Mr Roberts – who is co-founder of security company One World Labs – was taken in for questioning by the FBI, and his laptop and other devices were seized.

A few days later, he was prevented from boarding a flight to California.

He had previously given a number of interviews, explaining the possible weak points in airline systems, telling CNN that he could connect to a computer under his seat to view data from the aircraft’s engines, fuel and flight-management systems.

Security experts have warned for some years that airlines are a possible target for hackers.

Planes including the Boeing 787 Dreamliner and the Airbus 350 and A380 have a single network that is used by both pilots to fly the plane and by passengers for their wi-fi connections.

Although there were currently no publicly known vulnerabilities that a hacker could exploit, such an attack remained “theoretically possible” because all networks were inherently insecure.

Wi-fi is now common on many airlines, and most have relaxed the rules surrounding the use of gadgets during flights.

Twitter launches anti cyberbully policy

April 27, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Personal Security, Search Clinic, Social Media, Social Networking, Twitter, Uncategorized

Twitter is to launch an anti cyberbully policy to act against violent threats as part of renewed efforts to tackle abuse.

Twitter launches anti cyberbully policyTwitter has acknowledged that its previous rules, which said a threat needed to be “direct” and “specific” to justify its intervention, had been too “narrow”.

The firm will still require a complaint to be made before it blocks an account, but it said it was also attempting to automatically make a wider range of abusive tweets less prominent.

The problem is not limited to Twitter – in March, a study of 1,000 UK-based 13 to 17 year olds by broadband provider Europasat indicated that nearly half of those surveyed had been sent abusive messages over the internet.

In February, Twitter’s chief executive Dick Costolo highlighted the issue when he sent a memo to staff telling them that “we suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years”.

Twitter’s rules now state that it may act after being alerted to tweets that contain “threats of violence against others or promote violence against others”.

Twitter will tell some abusers to verify their phone number and delete several tweets before lifting a temporary ban.

By making its criteria more vague than before, the platform can now intervene if, for example, someone says that a victim ought to be beaten up.

It had previously required the aggressor to have provided specific details, such as the fact they planned to commit the act using a baseball bat at the victim’s place of work, before it would respond.

“Our previous policy was unduly narrow, and limited our ability to act on certain kinds of threatening behaviour,” wrote Shreyas Doshi, Twitter’s director of product management, on the firm’s blog.

“The updated language better describes the range of prohibited content and our intention to act when users step over the line into abuse.”

In addition, Twitter will begin freezing some abusers’ accounts for set amounts of time, allowing those affected to see the remaining duration via its app. Abusers may also be required to verify their phone number and delete all their previous offending tweets in order to get their account unlocked.

The firm said it could use this facility to calm situations in which a person or organisation came under attack from several people at once, where it might not be appropriate to enforce permanent bans on all involved.

While such decisions would be taken by Twitter’s staff, the company said it had also started using software to identify tweets that might be abusive, based on “a wide range of signals and context”.

Such posts will be prevented from appearing in people’s feeds without ever having been checked by a human being. However, they will still show up in searches and remain subject to the existing complaints procedure.

A side-effect of this could be that some abusive tweets become harder to detect.

The UK Safer Internet Centre, which represents a number of campaign bodies, welcomed the move.

“These are really good steps,” said Laura Higgins, the organisation’s online safety operations manager.

“Regrettably some people might fall foul of bad behaviour before Twitter can put some of these safeguards in place, but at least it is always looking for new solutions.”

“In cases when there is massive amounts of abuse and it’s all of a similar theme, I think the new system will be good at picking it up, and that’s great. But it would be good to hear what will happen to that data once Twitter has it.”

The announcements build on other recent changes made by Twitter, including hiring more workers to handle abuse reports and letting third parties flag abuse.

Search Clinic repeats the link to How to Report a Tweet or Direct Message for violations

Google profits increased by PPC sales

April 25, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Dr Search, Google, Pay Per Click, Pay Per Click Advertising, Pay Per Click Marketing, Search Clinic, Search Engine Marketing, Search Engine Optimisation, Search Engine Results, Uncategorized

Google has reported a 4% increase in profits to £2.38 billion, as strong PPC advertising sales helped boost the firm’s accounts.

Google reported a 4% increase in profits to £2.38 billion, as strong advertising salesGoogle said advertising sales for the first three months of 2015 were £10 billion, an 11% increase from the same period a year earlier.

Total revenue also increased by 12% to £11.53 billion, but like other US firms, the company was hurt by the strong dollar.

Shares in the firm rose more than 3% in trading after markets had closed.

There had been fears on Wall Street that profits would be weaker due to investment in new businesses and weaker advertising revenue as more people access Google via mobile devices, where advertising rates are lower.

But the fears turned out to be unfounded – a fall in the average price of an advert was offset by an increase in the number of adverts.

In a statement accompanying the results, chief financial officer Patrick Pichette said the company continued “to see great momentum in our mobile advertising business and opportunities with brand advertisers”.

However, Google did suffer from the stronger dollar. Taking out the impact of currency movements, Mr Pichette said revenue grew by 17% in the quarter compared with a year earlier.

The results also showed the firm continued hire new staff at a high rate, with employee numbers up 9,000 over the past year.

Facebook reports slow growth and higher costs

April 23, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Facebook, internet, Pay Per Click, Search Clinic, Social Media, Social Networking, Technology Companies

Facebook shares fell after the company reported slower revenue growth, while research and development costs ate into profits.

Facebook reports slow growth and higher costsThe social networking company said profit in the first quarter of 2015 was £341 million, down 20% on a year earlier.

While revenue rose 42% to £2.33 billion- that was slightly below analysts’ forecasts. A bright spot was the rise in monthly active users, up 13% from a year earlier to 1.44 billion.

Notably, for those investors concerned about the firm’s efforts to appeal to younger users who access Facebook on their smartphones, monthly mobile users increased by 24% to 1.25 billion, a majority of the site’s users.

Facebook has been particularly adept at channelling that growing mobile user base into advertising dollars.

The company said that during the quarter, revenue from mobile ad sales made up nearly three quarters of total ad sales.

“This was a strong start to the year,” said founder and chief executive Mark Zuckerberg in a statement.

Investors have been worried about slowing revenue growth, as well as increasing costs at the company. Facebook has been spending more on research and development as it moves beyond its original social networking operation.

Spending on research and development jumped to £377 million from £120 million a year earlier.

The company has warned that those costs are set to increase, as it looks to expand some of its acquisitions including photo-sharing site Instagram, messaging service WhatsApp, and virtual reality firm Oculus Rift.

The trends are all going in the right direction. The cost rise is one thing that can derail this story. The question is, can they keep costs under control and what will be the new revenue streams around video, Instagram and virtual reality around Oculus?

Google’s mobilegeddon for non responsive websites

April 20, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Google, Mobile Marketing, mobile phones, Search Clinic, Search Engine Marketing, Search Engine Optimisation, search engines, SEO, smart phones, Uncategorized

Google is launching “mobilegeddon” by making changes to the way its search engines ranks websites.

Google’s mobilegeddon for non responsive websitesGoogle regularly changes its algorithms as it battles with Search Engine Optimisation (SEO) specialists who try to understand the system on behalf of their clients and ongoing technical changes.

But this is a big change – dubbed “mobilegeddon”- which is designed to prioritise websites that are optimised for the mobile internet.

Google gave plenty of warning, telling developers about the change in a blog post in February and providing a simple tool to check whether sites were mobile friendly.

The search firm is trying to reassure website owners that this won’t be an earthquake which turns their businesses upside down but quite a subtle evolution.

But SEO specialists say this looks like the biggest change since 2011 – and for some that will unearth some unpleasant memories.

For any online retailer, appearing on page one of Google’s search results can make all the difference between a profitable business and one heading for the scrapyard

Google’s move to make mobile capabilities more important in search rankings seems eminently sensible as our smart phones and tablets become the key route to finding goods and services online.

But over the next few weeks we can expect cries of pain from those whom the all powerful search algorithm has deemed less worthy.

And, coming just days after the European Commission accused Google of abusing its dominance, it will be another illustration of just how important a role the Californian company plays in every corner of the global economy.

So if you need help with optimising my website then please contact us now either by clicking the contact us button or ring us 01242 521967:contact search clinic

Moores Law still stands- after 50 years

April 10, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Computers, Search Clinic, Technology Companies, Telecommunications Companies, Uncategorized

Computer chips are both the most complex things ever mass produced by humans and the most disruptive to our lives.

It noted that the maximum number of components that manufacturers could "cram" onto a sliver of siliconSo it’s remarkable that the extraordinary pace they have evolved at was in large part influenced by a three page article published 50 years ago this month.

It theorised that the maximum number of components that manufacturers could “cram” onto a sliver of silicon – before which the rising risk of failure made it uneconomic to add more – was doubling at a regular pace every two years.

Its author, Gordon Moore, suggested this could be extrapolated to forecast the rate at which more complicated chips could be built at affordable costs.

The insight – later referred to as Moore’s Law – became the bedrock for the computer processor industry, giving engineers and their managers a target to hit.

Intel – the firm Mr Moore went on to co-found – says the law will have an even more dramatic impact on the next 20 years than the last five decades put together.

Although dubbed a “law”, computing’s pace of change has been driven by human ingenuity rather than any fixed rule of physics.

“Moore’s observation” would be a more accurate, if less dramatic, term. In fact, the rule itself has changed over time.

Mr Moore’s article predicted a time when computers would be sold alongside other consumer goods.

While Moore’s 1965 paper talked of the number of “elements” on a circuit doubling every year, he later revised this a couple of times, ultimately stating that the number of transistors in a chip would double approximately every 24 months.

For most people, imagining exponential growth – in which something rapidly increases at a set rate in proportion to its size, for example doubles every time – is much harder than linear growth – in which the same amount is repeatedly added.

Moore retired in 1997, but Intel still follows his lead.

In 2013, the firm’s ex-chief architect Bob Colwell made headlines when he predicted Moore’s Law would be “dead” by 2022 at the latest.

The issue, he explained, was that it was difficult to shrink transistors beyond a certain point.

Specifically, he said it would be impossible to justify the costs required to reduce the length of a transistor part, known as its gate, to less than 5nm (1nm = one billionth of a metre).

In simple terms, a transistor is a kind of tiny switch that is triggered by an electrical signal. By turning them on and off at high speeds, computers are able to amplify and switch electronic signals and electrical power, making it possible for them to carry out the calculations needed to run software.

Computer communication encryptions are a problem for police

March 30, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Computers, Cyber Security, data security, Social Media, Social Networking, Technology Companies, Telecommunications Companies, Uncategorized

Encrypted communications are the biggest problem for police, says Europol’s police chief.

Computer communication encryptions are a problem for policeThe European police chief says the sophisticated online communications are the biggest problem for security agencies tackling terrorism.

Hidden areas of the internet and encrypted communications make it harder to monitor terror suspects, warns Europol’s Rob Wainwright.

Tech firms should consider the impact sophisticated encryption software has on law enforcement, he said.

There is a significant capability gap that has to change if we’re serious about ensuring the internet isn’t abused and effectively enhancing the terrorist threat.

Mr Wainwright said that in most current investigations the use of encrypted communications was found to be central to the way terrorists operated.

“It’s become perhaps the biggest problem for the police and the security service authorities in dealing with the threats from terrorism,” he explained.

“It’s changed the very nature of counter terrorist work from one that has been traditionally reliant on having good monitoring capability of communications to one that essentially doesn’t provide that anymore.”

Mr Wainwright, whose organisation supports police forces in Europe, said terrorists were exploiting the “dark net”, where users can go online anonymously, away from the gaze of police and security services.

But he is also concerned at moves by companies such as Apple to allow customers to encrypt data on their smartphones.

And the development of heavily encrypted instant messaging apps is another cause for concern, he said. This meant people could send text and voice messages which police found very difficult or impossible to access, he said.

“We are disappointed by the position taken by these tech firms and it only adds to our problems in getting to the communications of the most dangerous people that are abusing the internet.

“Tech firms are doing it, I suppose, because of a commercial imperative driven by what they perceive to be consumer demand for greater privacy of their communications.”

Mr Wainwright acknowledged this was a result of the revelations by former National Security Agency contractor Edward Snowden, who exposed how security services were conducting widespread surveillance of emails and messages.

He said security agencies now had to work to rebuild trust between technology firms and the authorities.

The extent of the challenge faced by security services is shown in the scale of social media use by IS.

The programme also found evidence that supporters of ISIS are using encrypted sites to radicalise or groom new recruits.

Mr Wainwright revealed that ISIS is believed to have up to 50,000 different Twitter accounts tweeting up to 100,000 messages a day.

Europol is now setting up a European Internet Referral Unit to identify and remove sites being used by terrorist organisations.

Mr Wainwright also says current laws are “deficient” and should be reviewed to ensure security agencies are able to monitor all areas of the online world.

“There is a significant capability gap that has to change if we’re serious about ensuring the internet isn’t abused and effectively enhancing the terrorist threat.

“We have to make sure we reach the right balance by ensuring the fundamental principles of privacy are upheld so there’s a lot of work for legislators and tech firms to do.”

Smaller broadband companies are better

March 18, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Broadband, Customer Service, Dr Search, internet, Search Clinic, Technology Companies, Telecommunications Companies, Uncategorized

Customers of smaller broadband companies are much happier than those of the big three BT, Sky and TalkTalk according to the consumer group, Which?

Smaller broadband companies are betterThe three largest providers received customer satisfaction scores below 50% in a survey.

Smaller broadband companies such as John Lewis Broadband, Plusnet, Utility Warehouse and Zen Internet had customer satisfaction rates over 70%.

Which? is campaigning for greater clarity in the broadband speeds companies are allowed to advertise.

The consumer campaign group says most of the internet service providers in the survey received scores of three stars when people were asked to rate their broadband speed.

TalkTalk customers were least happy, giving their provider two stars for speed.

Which? is campaigning against rules which it says allow providers to advertise broadband speeds that only 10% of their customers actually receive.

Broadband companies should give customers the speed and service that they pay for, the consumer group Which? has said.

A survey carried out on its behalf claimed that 45% of customers suffer slow download speeds. Over half of those customers said they experienced slow speeds frequently or all the time.

Ofcom already has a voluntary code of practice on broadband speeds in place that it says ensures customers are protected.

Providers who have signed up to it must give customers a written estimate of their broadband speed at the start of a contract and must allow them to leave a contract without penalty if they receive speeds significantly below the estimate.

A mystery shopping exercise carried out by Ofcom revealed that the code was working effectively. However, there were areas where it could be improved and a revised code of practice would be published in the coming months.

Which? said in practice it supported the code but it was voluntary, not compulsory and providers needed to go further. Rather than providing an estimated speed range that a customer could expect to receive, providers should pinpoint a more accurate speed that customers can expect at their home address and provide this in writing.

This written confirmation should be accompanied by information explaining what consumers can do at different speeds – what they could download and how long it would take – and how to test their speed, Which? said.

According to the survey of 2,000 people, a quarter of those who had reported a loss in service said they had had to wait two days to get it fixed, with one in 10 waiting a week or more.

Twenty per cent said they had contacted their internet service provider at least three times when trying to resolve a problem with their broadband connection.

Which? is calling for broadband companies to fix connections as quickly as possible and refund customers for any loss of service.

Cyber criminals raided by police

March 06, 2015 By: Dr Search Principal Consultant at the Search Clinic Category: Computers, Cyber Security, data security, Dr Search, Hackers, internet, Personal Security, Search Clinic, Technology Companies, Uncategorized

The UK’s National Crime Police Agency has arrested 56 suspected hackers in part of a “strike week” against cybercrime.

The UK's National Crime Agency has arrested 56 suspected hackers as part of a strike week against cybercrimeIn total, 25 separate operations were carried out this week across England, Scotland and Wales. Those arrested are suspected of being involved in a wide variety of cybercrimes including data theft, fraud and virus writing.

The week long series of operations was co-ordinated by the NCA’s National Cyber Crime Unit (NCCU) as well as specialist officers from regional organised crime squads and the Metropolitan Police.

West Midlands police arrested a 23 year old man in Sutton Coldfield who is believed to have been involved in breaking into the network of the US defence department in June 2014.

The biggest operation saw the arrest of 25 people in London and Essex suspected of using the net to steal money, launder cash and carry out other frauds.

The hackers behind that attack stole contact information for about 800 people and data on the network’s internal architecture was also pilfered.
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The action also resulted in the arrest of people thought to be part of some well known hacking groups.

In Leeds, a suspected member of the Lizard Squad group was arrested, and in London a 21-year-old man was taken into custody on suspicion of being part of the D33Ds Company hacking collective.

The D33Ds group is believed to have been behind a 2012 attack on Yahoo that stole more than 400,000 email addresses and passwords subsequently published online.

Investigations about suspects in Sutton Coldfield, Leeds and Willesden were aided by forensic information provided by the FBI.

The other actions targeted alleged phishing gangs, intellectual property thieves, users of financial malware, companies that offer hosting services to crime groups, and many people who took part in so-called DDoS (distributed denial of service) attacks in an attempt to knock websites offline.

One 21-year-old man from County Durham allegedly knocked out the Police Scotland website mounting such a DDoS attack.

“Criminals need to realise that committing crime online will not render them anonymous to law enforcement,” said Andy Archibald, deputy director of the NCCU. “It’s imperative that we continue to work with partners to pursue and disrupt the major crime groups targeting the UK.”

In addition, this week the NCA coordinated visits to 70 firms to inform them about how vulnerable their servers were to attack and how they could be used by cyberthieves to send out spam or act as proxies for other attacks.

The strike week also involved four forces setting up pop-up shops to give advice to the public about staying safe online and to get their devices checked to make sure they are free of malware and other digital threats.